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Forum Discussion
Cannot change email verification email
I am unable to change the email verification email. I have change the email in my profile on the Netgear website but the verification email on the iOS App is still the old email that no longer exist...
I was able to do the following to reset my 2FA. I logged into my account through the web and changed my email address to another address that I don't use and saved it. I then launched my Orbi app and used create new account, put in the email address I wanted to use which walked me back through setup, allowing me to use SMS and send verification to my cell number instead of the old unaccessible email address. I probably have a redundant account now, but it did get me around this issue.
That was my next plan of attack, but I was holding off to see if Netgear could actually fix it for me so I didn't end up with 2 accounts. Maybe one could now go in and set several verification methods and somehow get back to using the email you actually wanted to use. Congrats on getting yours working.