I want to move the device from one account to another

[bealex]

Hi. I bought a router, and my friend helped me to install and configure it. In the process he registered it to his account.

Is it possible for the device to be moved from his account to mine? It is mostly OK, but I can't enable Anywhere Access. I guess it is because of it (he can enable/disable Anywhere Access easily).

Thanks!

[CrimpOn · Accepted solution]

You friend can go to his page on my.netgear.com 

Click on View Product, then at the very bottom of the page (scroll down - and down - and down) is this:

After he unregisters the product, then you should be able to register it to your account.

(and then change the Orbi 'app' to use your account instead of his.

[CrimpOn · Accepted solution]

You friend can go to his page on my.netgear.com 

Click on View Product, then at the very bottom of the page (scroll down - and down - and down) is this:

After he unregisters the product, then you should be able to register it to your account.

(and then change the Orbi 'app' to use your account instead of his.

[bealex]

Thanks! I did that, now the devices (router, satellite)  are registered in my account. The button can't be more obscure than that. 🙂

But I still can't enable Anywhere Access. Switching it on in the app (connected locally) gives "Some error occured while enabling/disabling Anywhere Access" error. Which is kinda obscure as well.

[CrimpOn]

They claim users can report problems by shaking the phone (almost violently)

You are correct that Anywhere Access can be enabled only when the phone is connected locally.

Why it is failing....????? no idea.

Maybe it takes a day for the Netgear "Cloud" to forget about the previous registration?

If you do decide to shake the phone, it would be interesting to hear if you get a response.

[bealex]

Oh, you can shake it! Nice, filed a bug, let's wait for the response. Thanks again! Almost there!

[donald-mate]

Yes, it's possible to transfer ownership of the router from your friend's account to yours. Typically, this involves contacting the router manufacturer's customer support or accessing the router's online account management system, if available.