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Re: Orbi App Remote Management not working
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Orbi App Remote Management not working
get can't connect to wifi error when trying to conncet remotely to 2 differnt Orbi networks using IOS app
app works when phyisically conencted to the wifi, just the remote function not working.
Was working yesterday
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Re: Orbi App Remote Management not working
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Re: Orbi App Remote Management not working
Been experiencing the same problem recently....hopefully it is resolved soon.
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Re: Orbi App Remote Management not working
Good afternoon @jamienbermy , @KMDonlon and @Kenjimaru ,
We believe this issue was resolved today at approximately 2:30 PM (Pacific Time). Can you please confirm if this is still an issue? If so, please send me a direct message with your serial number along with the current status of the issue you're experiencing and I'll escalate to our engineering team for further investigation.
Best Regards,
Christine
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Re: Orbi App Remote Management not working
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Re: Orbi App Remote Management not working
Issue resolved confirmed.
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Re: Orbi App Remote Management not working
Resolved
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Re: Orbi App Remote Management not working
Good morning all!!
Thank you for the confirmation!! Some folks may still be seeing their devices offline. @KMDonlon , I think you ran into this issue but it seems to be working now. Did you have to do anything special to get your devices to show online? Did you have to reboot the router or anything?
Best Regards,
Christine
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Re: Orbi App Remote Management not working
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Re: Orbi App Remote Management not working
I still have an issue if connected to one orbi network wifi and try to access another remotely - it times out at the switching products... page and says issues connecting with "[wifi name]"
It works if turning off wifi and connect via cellular data
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Re: Orbi App Remote Management not working
@KMDonlon, please continue to observe and let us know if the issue will persist.
@jamienbermy - May we know if you are still experiencing the issue with connecting remotely to an Orbi router via another?
@StackMan - Are you still getting the message when connecting remotely via 4G?
Dexter
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Re: Orbi App Remote Management not working
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more