Orbi app doesn’t recognize anything

[sjschmidtky1]

It’s been many months since I opened my orbi app. It’s not recognizing any of my equipment, but it appears to be working fine. When I try to add again, it wants me to connect to ORBI71 network, but I have changed the wireless network to my unique name. How can I re-add the equipment without renaming my wireless network name?

Thanks!

[plemans]

There's an issue with the orbi app. Theres a notice in the orbi ax forum about it if you have the AX version. 

Tough to know as you didn't put it in your post which one you have. 

https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/bd-p/en-home-orbi-ax

If you have the ax version, try a factory reset and reinstall using the browser and not app. 

[sjschmidtky1]

Hi,

sorry, should have mentioned that I have AX6000 (with satellite) aka RBR850. That help any?

Thanks!

[plemans]

Its that same app issue. You'll see a note at the top of the AX forum about issues with the app. 

Sounds like theres a fix in the works if you want to wait. Otherwise you try the factory reset/reinstall

[sjschmidtky1]

Thanks, I’ll just wait.  After all, I’ve not used the app for months until my recent try.

thanks, Steve