Orbi WiFi 7 RBE973
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Re: RBR750 orbi Android App no Network Map

StevieDo
Tutor

RBR750 orbi Android App no Network Map

 I upgraded my Galaxy S22 to Android 13 One UI Version 5.1. Now the orbi app does not display the Network Map.ScreenshotScreenshot

Message 1 of 11

Accepted Solutions
StevieDo
Tutor

Re: RBR750 orbi Android App no Network Map

Version 2.25.1.2851 has fixed the issue.

View solution in original post

Message 9 of 11

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Phyber
Virtuoso

Re: RBR750 orbi Android App no Network Map

Did you delete and re-download the app?

Message 2 of 11
StevieDo
Tutor

Re: RBR750 orbi Android App no Network Map

Great suggestion...tried it, but it did not work. ☹️

 

Seems like Netgear has to patch the app.

Message 3 of 11
iyang
NETGEAR Expert

Re: RBR750 orbi Android App no Network Map

Hi @StevieDo ,

 

What's ios App FW version?

What's RBR750 FW version ?

What's function do you enable ?

 

Thanks.

 

 

 

Message 4 of 11
StevieDo
Tutor

Re: RBR750 orbi Android App no Network Map

I don't have ios, I have Android One UI 5.1, which the latest update is when this happened.

 

Orbi App version 2.23.0.2673

RBR750 version 4.6.14.3

Function Enabled...it is a router and satellite

Message 5 of 11
StevieDo
Tutor

Re: RBR750 orbi Android App no Network Map

By the way, I have discovered that if you leave the Network Map page open, eventually after a few minutes, the Map appears.

Message 6 of 11
TeddyMix
Initiate

Re: RBR750 orbi Android App no Network Map

Hello,

 

Same problem here, since a few days, with my RBK352 system and the Orbi Android application (Google Pixel 7 Pro / Android 13).

Now, without any reason, the network map becomes empty like the screenshot above. I have to quit and re-click the button several times to display it.

I tried all actions: clear the data from the app, delete and reinstall the app, restart the Orbi router/satellite. The problem is still there.

 

App version: 2.23.0.2673
Firmware version: v4.4.1.29_3.10.80

 

Message 7 of 11
StevieDo
Tutor

Re: RBR750 orbi Android App no Network Map

Thanks for confirming the issue. Today's update to Orbi App version 2.24.0.2733 does not fix the problem.

Message 8 of 11
StevieDo
Tutor

Re: RBR750 orbi Android App no Network Map

Version 2.25.1.2851 has fixed the issue.

Message 9 of 11
TeddyMix
Initiate

Re: RBR750 orbi Android App no Network Map

Hello,

 

I confirm that the last update fixes this problem. Thanks to the developers!

Message 10 of 11
FURRYe38
Guru

Re: RBR750 orbi Android App no Network Map

Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡


@StevieDo wrote:

Version 2.25.1.2851 has fixed the issue.


 

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