connecting app to orbi RBR750

[tgeeez]

I have a RBR750.  The WIFI is working great.  But the Orbi APP will not connect to my network.  "ISSUES CONNECTING WITH "network"".   I tried rebooting every thing multiple times.  I tried reinstalling the app multiple times.  The app cannot connect to the wifi.  I have a Samsung S9.   Any help appreciated.

[KevinLiT]

Hi tgeeez,

Please try factory resetting your RBR750. 

For more information about factory reset please navigate to the link below:

https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings

Let me know if this helps!!

Best,

Kevin

Community Team

[tgeeez]

I tried the factory rest and the app still cannot find my orbi wifi. Also, the white ring on the orbi stay solid and will not go off

[FURRYe38]

Does this help with the orbi app any? 

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/m-p/2227382#M5440

Be sure that Local Network on the Apple device is enabled. 

[tgeeez]

I have a Samsung s9 android. I also can't get into the app setings.

[FURRYe38]

Ok wasn't sure. I looked on my Android last nite and didn't see anything similar to iPhone settings. Orbi app on my device is connecting ok. 

I recommend you reach out to a forum moderator and ask for help on this:

@KevinLiT 

[tgeeez]

I was able to get my the app to talk to my ORBI.  At first the factory reset was not working.  In fact, everything was down then.  But I kept trying different things along with resetting it multiple times.  I'm not sure what exactly got it to work.  possibly "forgetting" or deleting the previous wifi connections on my samsung helped???

Thanks for your help with my issue!

[FURRYe38]

Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡