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Forum Discussion
All Amazon products will now not connect to Orbi RBR850
So about a week ago one of my Amazon Echo Studios reported it was not connected to the internet. This was after working fine for over two years. Attempting to reconnect to the SSID on the Orbi network fails. Adding a guest network to the Orbi same result.
Adding the network manually by SSID same result. THis also has impacted an Amazon Kindle in the same manner. I can connect both the troublesome units to a separate 2.4 ghz base station that is hard wired to a Orbi satellite no problem so the issue is definitely the regular Orbi network. I had had this issue as well with other devices a home security camera and doorbell camera as well, so I'm guessing it is a Netgear issue more than anything.
It seems that if there was a firmware update recently I would be suspect of that for sure. Currently I am on Firmware Version V4.6.8.2_2.1.9
Gone through all the motions to the point of deregister and resetting all and any hardware so it's not that.
13 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.I've done many of those steps but my point is this. It worked just fine for a very long time and then poof. I turned off RX on the 2.4ghz side and the Kindle would connect then but the Amazon Studio which is about 5 feet from one of the satellites still will not.
I appreciate the suggestions but that's a bit ridiculous for something that until last week was working then what ever may have been upgraded and changed caused it not to.
Well, kind if hard to help you out when we don't get feedback to the questions presented. These are valid items that helps us get an idea of what your configuration is as not everyones configuration or environment is the same. Many factors in Orbi and wifi can lead up to bad experiences. Not everyone has this problem either.
You can contact NG support if you feel that would be more beneficial to our needs:
I've got the same firmware on my 850 series. Have one satellite. Have a few Amazon devices that connect fine. Possible Amazon did something on their end if only their products are having issues. Could be an issue with your account at Amazon too.
Didn't see where you state resetting the router and satellite(s) to factory settings and re-configuring. If you haven't tried that, might want to. It can clear up bizarre behaviors.
One thing you can try just to check the state of things with your devices is set one up to use your cell phone as a hot spot. If it connects, it may not have an issue.
Good luck!
I'm thinking as well it's likely more of an Amazon issue since they will upgrade firmware or make some changes that cause things to get bent. Any other device used connects fine to the Orbi network but my previous comments still apply that a couple of home security devices one camera and a doorbell unit were never able to connect.
I am using an older Apple Airport wired to one of the two satellites for them to function. Also I am very familiar with trouble shooting having retired from Apple as a support manager and have that experience behind me but that's mainly Apple branded devices so research is always my friend.
My other comment is it is up to the individual companies to do enough checking on their limited products to verify changes. One company cannot possibly guarantee that their product works with all others it's not feasible. But it is feasible for someone like Amazon with very limited products to do more to help connectivity.
Netgear has certainly done its fair share of screwing things up for everyone with their crappy firmware updates. Still don't know why they haven't added the ability for people to opt out of updates - or have more control over them. They've certainly proven they can't put out firmware reliably,
The only thing about the Amazon theory is if they updated their products and it caused issues with connectivity, I'd think more people would have the issue. Maybe we'll see more reported, but I hope not. Personally have 3 Amazon branded "Alexa" products with 2 3rd party "Alexa" products.
Even with the experience behind you, still good to talk it out. I'm in IT myself with most experience in infrastructure and support. Not they way furry does it - that person can be nauseating at times. BUT - one of the things that gives Apple the advantage over others is complete control over HW and SW. When coding the OS, drivers, etc, they don't have to be concerned with variety and can make it work more reliably.
If you have your Orbi connected to your ISP router and it has wifi capability, can try to set up the ISP router on a different SSID and see if the Amazon products connect. And/or ensure you are not double NAT - meaning your Orbi run through the DMZ of the ISP router. If you run Orbi as AP's, not routers, this won't matter.
