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Forum Discussion
All Amazon products will now not connect to Orbi RBR850
So about a week ago one of my Amazon Echo Studios reported it was not connected to the internet. This was after working fine for over two years. Attempting to reconnect to the SSID on the Orbi networ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
I've done many of those steps but my point is this. It worked just fine for a very long time and then poof. I turned off RX on the 2.4ghz side and the Kindle would connect then but the Amazon Studio which is about 5 feet from one of the satellites still will not.
I appreciate the suggestions but that's a bit ridiculous for something that until last week was working then what ever may have been upgraded and changed caused it not to.
Well, kind if hard to help you out when we don't get feedback to the questions presented. These are valid items that helps us get an idea of what your configuration is as not everyones configuration or environment is the same. Many factors in Orbi and wifi can lead up to bad experiences. Not everyone has this problem either.
You can contact NG support if you feel that would be more beneficial to our needs:
There sure are a lot of posts out there with the same problem for "not a lot of problems"