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Forum Discussion
All Amazon products will now not connect to Orbi RBR850
So about a week ago one of my Amazon Echo Studios reported it was not connected to the internet. This was after working fine for over two years. Attempting to reconnect to the SSID on the Orbi networ...
I've got the same firmware on my 850 series. Have one satellite. Have a few Amazon devices that connect fine. Possible Amazon did something on their end if only their products are having issues. Could be an issue with your account at Amazon too.
Didn't see where you state resetting the router and satellite(s) to factory settings and re-configuring. If you haven't tried that, might want to. It can clear up bizarre behaviors.
One thing you can try just to check the state of things with your devices is set one up to use your cell phone as a hot spot. If it connects, it may not have an issue.
Good luck!
I'm thinking as well it's likely more of an Amazon issue since they will upgrade firmware or make some changes that cause things to get bent. Any other device used connects fine to the Orbi network but my previous comments still apply that a couple of home security devices one camera and a doorbell unit were never able to connect.
I am using an older Apple Airport wired to one of the two satellites for them to function. Also I am very familiar with trouble shooting having retired from Apple as a support manager and have that experience behind me but that's mainly Apple branded devices so research is always my friend.
My other comment is it is up to the individual companies to do enough checking on their limited products to verify changes. One company cannot possibly guarantee that their product works with all others it's not feasible. But it is feasible for someone like Amazon with very limited products to do more to help connectivity.
Netgear has certainly done its fair share of screwing things up for everyone with their crappy firmware updates. Still don't know why they haven't added the ability for people to opt out of updates - or have more control over them. They've certainly proven they can't put out firmware reliably,
The only thing about the Amazon theory is if they updated their products and it caused issues with connectivity, I'd think more people would have the issue. Maybe we'll see more reported, but I hope not. Personally have 3 Amazon branded "Alexa" products with 2 3rd party "Alexa" products.
Even with the experience behind you, still good to talk it out. I'm in IT myself with most experience in infrastructure and support. Not they way furry does it - that person can be nauseating at times. BUT - one of the things that gives Apple the advantage over others is complete control over HW and SW. When coding the OS, drivers, etc, they don't have to be concerned with variety and can make it work more reliably.
If you have your Orbi connected to your ISP router and it has wifi capability, can try to set up the ISP router on a different SSID and see if the Amazon products connect. And/or ensure you are not double NAT - meaning your Orbi run through the DMZ of the ISP router. If you run Orbi as AP's, not routers, this won't matter.
Thank you for the other suggestions I will try that I did attempt a guest network and while every other device sees it the Amazon products do not recognize either when scanning the network or entering the SSID manually which I thought was really odd.
Maybe that's a clue for what's going on. The Amazon products do see my older routers connected that are running 2.4ghz fine so I am connecting to them at the moment. And intermittently one Amazon device (A Fire Tablet) will connect but then will drop off in a day or two then will see the SSID but never get connected.
It's been an odd network experience for sure. Especially when there is not way for much interference. Our closest neighbor is over 100 yards from us. Oh and yes I am running the Orbis as APs.