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Forum Discussion
All Amazon products will now not connect to Orbi RBR850
So about a week ago one of my Amazon Echo Studios reported it was not connected to the internet. This was after working fine for over two years. Attempting to reconnect to the SSID on the Orbi networ...
Thank you for the other suggestions I will try that I did attempt a guest network and while every other device sees it the Amazon products do not recognize either when scanning the network or entering the SSID manually which I thought was really odd.
Maybe that's a clue for what's going on. The Amazon products do see my older routers connected that are running 2.4ghz fine so I am connecting to them at the moment. And intermittently one Amazon device (A Fire Tablet) will connect but then will drop off in a day or two then will see the SSID but never get connected.
It's been an odd network experience for sure. Especially when there is not way for much interference. Our closest neighbor is over 100 yards from us. Oh and yes I am running the Orbis as APs.
DaveEdmonds wrote:Thank you for the other suggestions I will try that I did attempt a guest network and while every other device sees it the Amazon products do not recognize either when scanning the network or entering the SSID manually which I thought was really odd.
Try this last experiment - Set your CTS/RTS Threshold to 2347 to maximize compatibility with older 2.4Ghz wireless devices like the Amazon devices:
- Go to the web admin portal at http://orbilogin.com/
- Click to the Advanced tab, Advanced left menu, Wireless Settings
- Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
- Press Apply
See if that helps. If problems still persist, next try disabling AX mode for the 2.4Ghz band:
- Go to http://orbilogin.com/
- Click to the Advanced tab, Setup left menu, Wireless Setup
- Uncheck "Enable 2.4G" under the top Enable AX section
- Press Apply
I will try the threshold suggestion, I did earlier disable AX on 2.4 and no change but I haven't tried the CTS/RTS setting yet. Thank you for the suggestions.
Wasn't thinking about this earlier, but one set of my Amazon Echo 3rd party products required my SSID to be broadcast, not hidden - which I prefer. If you "hide" your SSID, maybe try broadcasting to see if that helps?
Without me doing any other troubleshooting past what I did earlier, the two Amazon pieces of junk are now connecting to the Orbi network. I have no clue why they all of a sudden went back to working other than it must have been an Amazon related issue. Thanks to all that had useful suggestions.