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DaveEdmonds's avatar
DaveEdmonds
Guide
Jun 17, 2022

All Amazon products will now not connect to Orbi RBR850

So about a week ago one of my Amazon Echo Studios reported it was not connected to the internet. This was after working fine for over two years. Attempting to reconnect to the SSID on the Orbi networ...
Mikey94025's avatar
Mikey94025
Hero
Jun 19, 2022
DaveEdmonds wrote:

Thank you for the other suggestions I will try that I did attempt a guest network and while every other device sees it the Amazon products do not recognize either when scanning the network or entering the SSID manually which I thought was really odd.

Try this last experiment - Set your CTS/RTS Threshold to 2347 to maximize compatibility with older 2.4Ghz wireless devices like the Amazon devices:

  1. Go to the web admin portal at http://orbilogin.com/
  2. Click to the Advanced tab, Advanced left menu, Wireless Settings
  3. Set CTS/RTS Threshold to 2347 for both 2.4hz and 5Ghz networks
  4. Press Apply

See if that helps.  If problems still persist, next try disabling AX mode for the 2.4Ghz band:

  1. Go to http://orbilogin.com/
  2. Click to the Advanced tab, Setup left menu, Wireless Setup
  3. Uncheck "Enable 2.4G" under the top Enable AX section
  4. Press Apply
DaveEdmonds's avatar
DaveEdmonds
Guide
Jun 19, 2022

I will try the threshold suggestion, I did earlier disable AX on 2.4 and no change but I haven't tried the CTS/RTS setting yet. Thank you for the suggestions.

  • N3tworkDud3's avatar
    N3tworkDud3
    Apprentice
    Jun 23, 2022

    Wasn't thinking about this earlier, but one set of my Amazon Echo 3rd party products required my SSID to be broadcast, not hidden - which I prefer. If you "hide" your SSID, maybe try broadcasting to see if that helps?

    • DaveEdmonds's avatar
      DaveEdmonds
      Guide
      Jun 25, 2022

      Without me doing any other troubleshooting past what I did earlier, the two Amazon pieces of junk are now connecting to the Orbi network. I have no clue why they all of a sudden went back to working other than it must have been an Amazon related issue. Thanks to all that had useful suggestions.