Apple devices will not connect when switching rooms

[tserent]

This has been driving me crazy.  When I move my phone or macs from one room to another, my devices do not have the ability to reconnect to Wi-fi.  I see the network but it just spins until it says it can't connect to internet.  I can get it to work by forgetting the network and reconnecting but it is a hassle.  I have RBR750 and RBS750 (3 sats and one router).

[FURRYe38 · Accepted solution]

I would factory reset the RBS, Remove it from the RBRs web page. Then with the RBS in same room as RBR, get it resynced wirelessly. After is all back up and running, place back in same location and test. I might turn OFF the other RBS to help check this as well. 

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Does this happen with the RBS turned OFF? 

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

[tserent]

What Firmware version is currently loaded? V7.2.6.31_5.0.24
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? It is a Motorola Surfboard standard modem on Cox.

Does this happen with the RBS turned OFF? 

What is the size of your home? Sq Ft? 5500.  
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. - Stucco walls.  We lose signal quickly between rooms, but it seems the problem exists with one Satellite vs the others. In general, the sats are over 30 feet apart but through walls could be less if you drew a line outside the windows of the rooms they are in.

I will check the MAC address thing.  It seems to happen if that is on or off.

[FURRYe38]

There a model# of this modem please...

If you think there is one specific RBS that maybe problematic, might try swapping RBS around to see if the problem follows or not. 

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

What channel configurations are currently set on the router?  

[tserent]

The problem also seems to be room/satellite specific.  Could it help to remove the satellite and reconnect to the router?

[FURRYe38]

Id swap RBS around first to see if problem remains in that one room/RBS location.

[tserent]

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? I will try this.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

What channel configurations are currently set on the router?  Auto 2.4 and 5GHz 48

[tserent]

If it follows the satellite, then what should I do?

[FURRYe38 · Accepted solution]

I would factory reset the RBS, Remove it from the RBRs web page. Then with the RBS in same room as RBR, get it resynced wirelessly. After is all back up and running, place back in same location and test. I might turn OFF the other RBS to help check this as well. 

[tserent]

It looks like it definitely is the satellite.  I unplugged it in the room that is the issue and it immediate was able to connect to the router in the other room.

[tserent]

I am using wired backhaul on all sats by the way.

[tserent]

The sat reset seems to have fixed it for now.  Thanks. 

[FURRYe38]

Ok.

[tserent]

I spoke a bit too soon. I will try your other approaches as well.

[FURRYe38]

👍

[FURRYe38]

Can you check the RBS debug pages and let us know what the Hop Count you see is on each RBS debug page? RBS IP address/debug.htm

Also Brand and Model # of the LAN swtich, if one is used in between the RBR and RBS? Or if RBS are all ethernet connected behind the RBR directly.

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@tserent wrote:

I am using wired backhaul on all sats by the way.

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[tserent]

Where do I find the hop count in the debug files?

[tserent]

@FURRYe38 Can you explain the potential issue with the LAN switch?  It is not the easiest to get to in the house, so if you can explain the potential issue, I can determine if I need to get to it.  Thanks.

[FURRYe38]

Can you check the RBS debug pages and let us know what the Hop Count you see is on each RBS debug page? RBS IP address/debug.htm

Are the RBS ethernet(wire) connected to the back of the RBR? 

[tserent]

@FURRYe38 Can you check the RBS debug pages and let us know what the Hop Count you see is on each RBS debug page? RBS IP address/debug.htm

I asked in another reply where the Hop Count is located in the debug files that were downloaded.  I am sorry I am not familiar with reading these but I do have the files and if you can tell me where to look I can respond.

Are the RBS ethernet(wire) connected to the back of the RBR? 

The RBR output goes to a gigabit switch (installed in 2011) that then sends the signal to the three satellites. I have had another Orbi system and never had this problem until I installed the 750s. I also have another ASUS router in an external room that is configured as an access point. The ethernet connection to that router goes through two switches.

[FURRYe38]

Hop Count is viewable on the debug page. No need to download debug files. Just look at the web page. 

What Is the brand and model # of your switch in between the RBR and RBS. 

You'll need to turn OFF the other ASUS router in AP mode as well to better troubleshoot this. That maybe causing some interferences. 

What is the brand and model of these two switches here?