Apple iPhone/iPad Connection

13 Replies

Guru

Nov 06, 2023

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

How are the RBS ethernet connected to the RBR? Directly behind the RBR or is there a LAN switch or LAN patch panel with in wall cabling?

What CAT# lan cable are you using?

What is the size of your home? Sq Ft?

Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?

If you feel yours is defective, why not return it or contact NG support.

Something I don't see with my iphone 12 Pro Max or Mac Book Pro 2018 when i have my 7 series online. Though only run 1 RBS ethernet connected.

Charlie53463 wrote:

I have the same issue...

The RBR750 plus two wired satellites >30ft apart seem unable to reliably cope with mesh-switching of iphone 12 and iphone 13 (both with mac-privacy feature disabled).

When moving between routers it will disconnect wifi. If you wait 3 minutes it eventually picks it up. Otherwise it's a "forget network" and re-enter password to restore connection.

So frustrating after spending a fortune on them. Never buying Netgear again after this experience. Such a waste of money.

Have tried all the advice from across the forums. Latest firmware. Reboot cable modem and router in right sequence. Reduced power to 50%, changed channels, disabled this switched that... you name it and I've tried it (short of flogging it with a spare length of Cat6 cable). Published log files etc but nothing fixes it.

It's basically a defective product.

Charlie53463

Aspirant

Nov 24, 2023

Symptoms:

When walking around, there is a drop in connection. Specifically, the phone shows strong WIFI signal - and i can see it listed as connected, but there is zero internet connectivity. I have a broadband quality monitor set up continuously on my Virgin media IP - and there are no issues. Devices such as laptops connected via WIFI or wired that do not move around are fine and remain connected.

The drop-outs occur irrespective of brand: same issue whether it's an iPhone (12, 13), Android (Galaxy S20), Galaxy Tablet, and also with my Windows laptop (XPS15) if I walk around from room to room.

Typically if i wait a few minutes it resolves and reconnects. Otherwise i have to click on forget network and reconnect. That fixes it.

1. Firmware version: V7.2.6.21_5.0.20

2. Virgin Media Hub 4, in modem mode.

3. Two satellites connected via Cat6 cabling direct to two of the ports on the back of RBR750. No intermediate switches.

4. Size of house 2,000 sq ft.

5. Location: Main RBR in lounge at front of house. Satellite in upstairs at back of house - probably about 40 ft away through three brick walls. Other Satellite in external detached garage about 40 feet away. Two brick walls in way.

6. I experience the same problem whether i have a guest network turned on or off.

7. And i've tried WPA2 and WPA3 - problem still occurs

8. iPhones i have turned off the privacy settings relating to random mac addresses / IPs etc.

9. Have tried reducing power to 50%, 25% - same issue.

10. Have set the CTS/RTS threshold to everything from 64 to 2347 and between.... no difference.

11. Have tried various channels and ensured deconfliction with neighbours broadcasts. Currently on 2.4ghz = 1, 5ghz = 40

12. 20/40Mhz coexistance enabled

12. WMM - tried enabled and disabled - no difference.

13. IP address reservations have been assigned for all network devices.

I have noticed a lot of DHCP IP entries in the logs... particularly to 192.168.1.100 which is my iPhone... presumably as i walk around the house?

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 07:34:10

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 07:48:35

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:03:00

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:17:25

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:31:51

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 08:46:16

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:00:41

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:15:06

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:29:31

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:43:57

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 09:58:22

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:05:34

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:19:59

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:34:24

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 10:48:50

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:03:15

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:17:41

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:32:07

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 11:46:32

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:00:57

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:15:22

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:29:48

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:44:13

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 12:58:38

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:13:03

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:27:29

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:41:54

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 13:56:19

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:10:44

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:25:08

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:39:34

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 14:53:59

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:08:25

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:22:49

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:25:38

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:40:03

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 15:54:28

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 16:08:53

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 16:23:18

[DHCP IP: (192.168.2.100)] to MAC address xx:xx:xx:xx:xx:xx, Friday, Nov 24,2023 16:37:43

I'll have to remind myself of how to activate the detailed logs and start recording those again. It's getting beyond a joke now 🙂

Charlie53463

Aspirant

Nov 24, 2023

WIFI internet connectivity dropouts... (please move if this post doesn't belong here)

UPDATE: i've now recorded a detailed log file... from router.local/debug.htm

Symptoms:

This issue has been going on for about a year - as long as i've had these Orbi routers now... When walking around, there is a drop in connection. Specifically, the phone shows strong WIFI signal - and i can see it listed as connected, but there is zero internet connectivity. I have a broadband quality monitor set up continuously on my Virgin media IP - and there are no issues. Devices such as laptops connected via WIFI or wired that do not move around are fine and remain connected.