The internet provider was doing some service on the main line and connection was lost for most of the day. When internet service resumed the Orbi would not connect to the internet. Xfinity claims that the service was restored and everything is working on their end. I had the same problem at home and can’t remember exactly how I fixed it. It was a very simple fix after hours of trying to figure it out. It had something to do with redoing something but unfortunately I can’t remember because it’s been a long time since I last got it working. Can anyone help?
2. did you power off the modem/gateway and the router for a couple minutes, disconnect everything from both (even coax from modem), power the gateway back on after reconnecting the coax, wait 2 minutes, connect the modem back to router, then power it on?
This is the router/modem combo. I’m trying to help out my parents. They’re in Florida and I’m not. I believe he said that he had the power off, tried resetting it from the back and still nothing.
I remembered on mine that I had to hard connect to the orbi with my laptop and then go to orbilogin.net. I just can’t remember what I did afterwards. We both have the same system.
No it’s a over a year old. I told him to try and hardwire it but I haven’t heard back from them. I’ll call them in the morning to find out their progress. I remember on mine that I had to use my mobile hotspot to get my laptop to work and then hardwire it to the orbi to do something to get it to work.
This is the router/modem combo. I’m trying to help out my parents. They’re in Florida and I’m not. I believe he said that he had the power off, tried resetting it from the back and still nothing.
I remembered on mine that I had to hard connect to the orbi with my laptop and then go to orbilogin.net. I just can’t remember what I did afterwards. We both have the same system.
