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yanivf's avatar
yanivf
Apprentice
Nov 29, 2022

Can't see attached devices - RBRE950

I added some static IPs and rebooted my router. After that clicking on attached devices open a page with empty table with no devices. The main menu shows proper count of satellites and devices. Interestingly, if I go to access control menu all the devices show up. I'm on the latest firmware (6.3.7.5). Doing additional reboots doesn't help.

 

Another issue I have is checking for new firmware shows comes back with unreachable server, but this isn't new, and I got used to it from previous models of orbi.

 

Any suggestions? I want to avoid factory resetting my device as I don't want to enter all my custom settings from scratch.

  

9 Replies

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  • plemans's avatar
    plemans
    Guru
    Nov 29, 2022

    If you delete one of the static devices and then reboot the router, do they show up? 

    • yanivf's avatar
      yanivf
      Apprentice
      Nov 29, 2022

      Thank you plemans for the quick response. I was about to do what you suggested and checked again and now all my devices showing up. Not sure why it took 24hrs. Maybe the list is getting pulled from Netgear servers and they had an issue but don't see a reason why they would store it at their cloud.

  • iyang's avatar
    iyang
    NETGEAR Expert
    Nov 30, 2022

    Hi yanivf ,

     

    What's model do you use ?

    I added some static IPs => do you mean that you set reservation ip for your devices ?

     

     

    Thanks.

    • yanivf's avatar
      yanivf
      Apprentice
      Nov 30, 2022

      Hi iyang , yes the reservation able in the DHCP section. I had some devices before and everything worked but just added few more and after the reboot the issue happened. Netgear has some bug for sure in showing devices but if adding the static ips to table is the cause isn't clear. 

      To your question about the model - I have orbi 950 (the router is rbre950)

       

      On the positive, it's started to work again by itself.

      • Mikey94025's avatar
        Mikey94025
        Hero
        Dec 01, 2022

        My RBKE963 system running V6.3.7.5 also started showing nothing in Attached Devices.  I have 89 devices - Do you have a large number too?

         

        If I use the browser debugger I can see that pushing the Refresh button makes an AJAX query to "http://orbilogin.com/ajax/get_attached_devices?id=xxx".  This call is successful and does returns the list of devices in JSON.  The AJAX call takes a long time: 12 or 13 sec for my Orbi network.  This long time may be why nothing appears on the HTML page.

         

        I wonder if there is a timeout somewhere that is prevent the result from being rendered.  The JS code is http://orbilogin.com/jquery.js and the AJAX call is made on line 141.  I can't tell what the timeout value is being set to.