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mihealy54's avatar
mihealy54
Aspirant
Apr 18, 2020

Greatly Reduced Upstream Bandwidth (AX6000-RBR850/RBS850)

Hello,

I am having trouble with my Orbi AX6000 (RBR850RBS850).  I am getting very frustrated with this product.  I have swapped it out at Best Buy 3-times for misc problems, why is the quality so low?

Now I am once again having trouble with this product..........DO NOT BUY THIS PRODUCT, YOU WUILL REGRET!!!!!!

Problem Definition::

1) Initially, right after a clean reboot.  The bandwidth upstream (me-2-ISP) and downstream (ISP-2-me) is great DS=300Mbps/US=300Mbps.  I have direct fiber-to-the-home, I pay for DS=300Mbps/US=300Mbps

- The by the end of the day (14-16hrs later) the bandwidth has been reduced in the Upstream (me-to-ISP), DS=300Mbps/US=62Mbps.

- I have spent huge huge amounts of time debugging with the ISP Provider, removed the Orbi Router from the system 5times, 100% proven the ISP Provider is perfect (correct BW).

- It has absolutely no problems with ISP traffic congestion, my provider guarantees DS=300Mbps/US=300Mbps, I have removed Orbi in the middle of the day when traffic peak, PC plugged into ISP ONT Box (no Orbi) == perfect bandwidth (DS=300Mbps/US=300Mbps).  Plug Orbi back in, reduced BW = DS=300Mbps/US=62Mbps, both connected to LAN ports and WIFI, US=60Mbps.  Really annoying

 

I am really frustrated

Have spent hundreds of hours debugging this product

Why so much effort? 

Why is your quality so low?

Why have you charged me the most amount of money in the industry for a router product that does not work?

I opened a case with Netgear, no reply, no case, nothing?

12 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 18, 2020

    What Firmware version is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?
    Has a factory reset and setup from scratch been performed since last FW update? 

     

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    Be sure to check your CTS and RTS values. If they are at 64, please change both to 2346. Reboot both RBR and wireless devices.

    • mihealy54's avatar
      mihealy54
      Aspirant
      Apr 19, 2020

      What Firmware version is currently loaded?  == v3.2.10.11_1.2.12.  I had serious packet-drop issues with the previous V3.2.9.2_1.2.4 version.  Once updated to v3.2.10.11_1.2.12 pkt-drop issues went away by Upstream BW issues started.  
      What is the Mfr and model# of the ISP modem the NG router is connected too? = = Calix GigaPoint 803G, model #100-04255 10, 300 No = 300-02256 10
      Has a factory reset and setup from scratch been performed since last FW update? == No, not yet.  I spend 1-2hrs a day maintaining my household network......with a wife and 2 kids yelling at me every hour, every day.   day starts out with an hour on the phone with the ISP Provider, debugging the BW issues.  By the end of the hour the ISP tech talks me into blaming the Orbi.  We have by then removed the Orbi, proven the ONT to ISP BW = 300/300.  Then by 9-10am I need to get back to work to keep a job in this very difficult time.  

      What is the size of your home? Sq Ft? == 2600sq ft
      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router == 

      I have spent a lot of time with the NG Tech support folks on this, I had previous issues with connections on each side of the house.

      1) The RBR850 is on the 1st floor, at one end of the house

      2) The RBS850 is on the 1st floor, at the other end of the house

      3) The RBR850 is connected to the RBS850 with dedicated ethernet CAT6 cable

      4) The "Advanced >> Wireless Settings >> Transmit Power Control = 50%

      Note:  This fixed issues with different devices trying to communicate with farthest-distance RBR/RBS

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many? ==

      2.4GHz Channel = Auto

      5GHz Channel = 48

      Neighbors close but nto too close, lots are 1/2acre

      I have tried messing with channels while working with your NG support folks, did not fix any issues.  

      Please note = Upstream BW issues are there with dedicated ethernet into the RBR850 as well as WIFI, during all debug I plug directly into the ethernet port on the RBR850

       

      Be sure to check your CTS and RTS values. If they are at 64, please change both to 2346. Reboot both RBR and wireless devices. == 

      Yes, set to 2346

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 20, 2020
        mihealy54 wrote:

        What Firmware version is currently loaded?  == v3.2.10.11_1.2.12.  I had serious packet-drop issues with the previous V3.2.9.2_1.2.4 version.  Once updated to v3.2.10.11_1.2.12 pkt-drop issues went away by Upstream BW issues started.  

         

        You may need to connect 1 wired PC to your ONT and using PingPlotter.com app to see if you notice any bandwidth issues at the ONT. If not then reconnect the RBR and connect your wired PC to the RBR and test pingplotter again. You'll need to do this with ALL other devices turned OFF, including the RBS. Something you'll need to do when everyone is not using the system or has gone to bed. 


        What is the Mfr and model# of the ISP modem the NG router is connected too? = = Calix GigaPoint 803G, model #100-04255 10, 300 No = 300-02256 10
        Has a factory reset and setup from scratch been performed since last FW update? == No, not yet.  I spend 1-2hrs a day maintaining my household network......with a wife and 2 kids yelling at me every hour, every day.   day starts out with an hour on the phone with the ISP Provider, debugging the BW issues.  By the end of the hour the ISP tech talks me into blaming the Orbi.  We have by then removed the Orbi, proven the ONT to ISP BW = 300/300.  Then by 9-10am I need to get back to work to keep a job in this very difficult time.  

         

        You might set aside some time after work or maybe later evening to do a factory reset. I would make a back up configuration to file first on the RBR. 

         

         

         

    • mihealy54's avatar
      mihealy54
      Aspirant
      Apr 18, 2020

      What Firmware version is currently loaded?  == v3.2.10.11_1.2.12.  I had serious packet-drop issues with the previous V3.2.9.2_1.2.4 version.  Once updated to v3.2.10.11_1.2.12 pkt-drop issues went away by Upstream BW issues started.  
      What is the Mfr and model# of the ISP modem the NG router is connected too? = = Calix GigaPoint 803G, model #100-04255 10, 300 No = 300-02256 10
      Has a factory reset and setup from scratch been performed since last FW update? == No, not yet.  I spend 1-2hrs a day maintaining my household network......with a wife and 2 kids yelling at me every hour, every day.   day starts out with an hour on the phone with the ISP Provider, debugging the BW issues.  By the end of the hour the ISP tech talks me into blaming the Orbi.  We have by then removed the Orbi, proven the ONT to ISP BW = 300/300.  Then by 9-10am I need to get back to work to keep a job in this very difficult time.  

      What is the size of your home? Sq Ft? == 2600sq ft
      What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router == 

      I have spent a lot of time with the NG Tech support folks on this, I had previous issues with connections on each side of the house.

      1) The RBR850 is on the 1st floor, at one end of the house

      2) The RBS850 is on the 1st floor, at the other end of the house

      3) The RBR850 is connected to the RBS850 with dedicated ethernet CAT6 cable

      4) The "Advanced >> Wireless Settings >> Transmit Power Control = 50%

      Note:  This fixed issues with different devices trying to communicate with farthest-distance RBR/RBS

       

      What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
      Any Wifi Neighbors near by? If so, how many? ==

      2.4GHz Channel = Auto

      5GHz Channel = 48

      Neighbors close but nto too close, lots are 1/2acre

      I have tried messing with channels while working with your NG support folks, did not fix any issues.  

      Please note = Upstream BW issues are there with dedicated ethernet into the RBR850 as well as WIFI, during all debug I plug directly into the ethernet port on the RBR850

       

      Be sure to check your CTS and RTS values. If they are at 64, please change both to 2346. Reboot both RBR and wireless devices. == 

      Yes, set to 2346