NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Greatly Reduced Upstream Bandwidth (AX6000-RBR850/RBS850)
Hello, I am having trouble with my Orbi AX6000 (RBR850RBS850). I am getting very frustrated with this product. I have swapped it out at Best Buy 3-times for misc problems, why is the quality so lo...
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2346. Reboot both RBR and wireless devices.
What Firmware version is currently loaded? == v3.2.10.11_1.2.12. I had serious packet-drop issues with the previous V3.2.9.2_1.2.4 version. Once updated to v3.2.10.11_1.2.12 pkt-drop issues went away by Upstream BW issues started.
What is the Mfr and model# of the ISP modem the NG router is connected too? = = Calix GigaPoint 803G, model #100-04255 10, 300 No = 300-02256 10
Has a factory reset and setup from scratch been performed since last FW update? == No, not yet. I spend 1-2hrs a day maintaining my household network......with a wife and 2 kids yelling at me every hour, every day. day starts out with an hour on the phone with the ISP Provider, debugging the BW issues. By the end of the hour the ISP tech talks me into blaming the Orbi. We have by then removed the Orbi, proven the ONT to ISP BW = 300/300. Then by 9-10am I need to get back to work to keep a job in this very difficult time.
What is the size of your home? Sq Ft? == 2600sq ft
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router ==
I have spent a lot of time with the NG Tech support folks on this, I had previous issues with connections on each side of the house.
1) The RBR850 is on the 1st floor, at one end of the house
2) The RBS850 is on the 1st floor, at the other end of the house
3) The RBR850 is connected to the RBS850 with dedicated ethernet CAT6 cable
4) The "Advanced >> Wireless Settings >> Transmit Power Control = 50%
Note: This fixed issues with different devices trying to communicate with farthest-distance RBR/RBS
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many? ==
2.4GHz Channel = Auto
5GHz Channel = 48
Neighbors close but nto too close, lots are 1/2acre
I have tried messing with channels while working with your NG support folks, did not fix any issues.
Please note = Upstream BW issues are there with dedicated ethernet into the RBR850 as well as WIFI, during all debug I plug directly into the ethernet port on the RBR850
Be sure to check your CTS and RTS values. If they are at 64, please change both to 2346. Reboot both RBR and wireless devices. ==
Yes, set to 2346
mihealy54 wrote:What Firmware version is currently loaded? == v3.2.10.11_1.2.12. I had serious packet-drop issues with the previous V3.2.9.2_1.2.4 version. Once updated to v3.2.10.11_1.2.12 pkt-drop issues went away by Upstream BW issues started.
You may need to connect 1 wired PC to your ONT and using PingPlotter.com app to see if you notice any bandwidth issues at the ONT. If not then reconnect the RBR and connect your wired PC to the RBR and test pingplotter again. You'll need to do this with ALL other devices turned OFF, including the RBS. Something you'll need to do when everyone is not using the system or has gone to bed.
What is the Mfr and model# of the ISP modem the NG router is connected too? = = Calix GigaPoint 803G, model #100-04255 10, 300 No = 300-02256 10
Has a factory reset and setup from scratch been performed since last FW update? == No, not yet. I spend 1-2hrs a day maintaining my household network......with a wife and 2 kids yelling at me every hour, every day. day starts out with an hour on the phone with the ISP Provider, debugging the BW issues. By the end of the hour the ISP tech talks me into blaming the Orbi. We have by then removed the Orbi, proven the ONT to ISP BW = 300/300. Then by 9-10am I need to get back to work to keep a job in this very difficult time.You might set aside some time after work or maybe later evening to do a factory reset. I would make a back up configuration to file first on the RBR.
Thank you for the "PingPlotter.com", I have used wireshark but have not used PingPlotter. I just went to the website, little stiff pricetab at $349.
I am on my 3rd Orbi AX6000, previous (2) were broken. The last one had intermittent packet drops, took months to diagnose and prove it was Orbi, returned to Bestbuy (cost me $60 for HW swap), new Orbi had no packet drops........just reduced Upstream bandwidth......bummer.
Sorry, Post was old....had trouble getting updates added to posting.......I have now "reloaded the v3.2.10.11_1.2.12 Firmware, performed factory reset, then rebotted several times'.....SAME REDUCED BW UPSTREAM, bummer.
Any other thoughts?
You can use pingplotter for free as trial...