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Forum Discussion
Greatly Reduced Upstream Bandwidth (AX6000-RBR850/RBS850)
Hello, I am having trouble with my Orbi AX6000 (RBR850RBS850). I am getting very frustrated with this product. I have swapped it out at Best Buy 3-times for misc problems, why is the quality so lo...
mihealy54 wrote:What Firmware version is currently loaded? == v3.2.10.11_1.2.12. I had serious packet-drop issues with the previous V3.2.9.2_1.2.4 version. Once updated to v3.2.10.11_1.2.12 pkt-drop issues went away by Upstream BW issues started.
You may need to connect 1 wired PC to your ONT and using PingPlotter.com app to see if you notice any bandwidth issues at the ONT. If not then reconnect the RBR and connect your wired PC to the RBR and test pingplotter again. You'll need to do this with ALL other devices turned OFF, including the RBS. Something you'll need to do when everyone is not using the system or has gone to bed.
What is the Mfr and model# of the ISP modem the NG router is connected too? = = Calix GigaPoint 803G, model #100-04255 10, 300 No = 300-02256 10
Has a factory reset and setup from scratch been performed since last FW update? == No, not yet. I spend 1-2hrs a day maintaining my household network......with a wife and 2 kids yelling at me every hour, every day. day starts out with an hour on the phone with the ISP Provider, debugging the BW issues. By the end of the hour the ISP tech talks me into blaming the Orbi. We have by then removed the Orbi, proven the ONT to ISP BW = 300/300. Then by 9-10am I need to get back to work to keep a job in this very difficult time.
You might set aside some time after work or maybe later evening to do a factory reset. I would make a back up configuration to file first on the RBR.
Thank you for the "PingPlotter.com", I have used wireshark but have not used PingPlotter. I just went to the website, little stiff pricetab at $349.
I am on my 3rd Orbi AX6000, previous (2) were broken. The last one had intermittent packet drops, took months to diagnose and prove it was Orbi, returned to Bestbuy (cost me $60 for HW swap), new Orbi had no packet drops........just reduced Upstream bandwidth......bummer.
Sorry, Post was old....had trouble getting updates added to posting.......I have now "reloaded the v3.2.10.11_1.2.12 Firmware, performed factory reset, then rebotted several times'.....SAME REDUCED BW UPSTREAM, bummer.
Any other thoughts?
You can use pingplotter for free as trial...
I have removed the Orbi from my ONT, ran many many speeds tests, all getting the proper bandwidth of DS=300Mbps/US=300Mbps, all good. Even ran my PC direct off teh ONT all day, throughout the day always got DS=300Mbps/US=300Mbps, never any redcued BW opn the Upstream.
Connect back up the Orbi AX6000 and bummer......DS=300Mbps/US=60Mbps,
Reboot Router= all good = DS=300Mbps/US=300Mbps,
24hrs later back to DS=300Mbps/US=60Mbps,
reboot router......
groundhog day over and over and over and over....
Swap out the lan cable between the ONT and RBR. I recommend CAT6.
I would make contact with NG support and have them help you collect debug logs from the RBR. 192.168.1.1/debug.htm
Enable WAN/LAN Packet Capture. Start the capture.
You'll need to enable this after you reboot or reset the RBR. Speed test to collect one sample then wait the time frame, speed test again to collect the sample when the speeds drop. Hopefully NG can find out whats happening.