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Forum Discussion

mihealy54's avatar
mihealy54
Aspirant
Apr 18, 2020

Greatly Reduced Upstream Bandwidth (AX6000-RBR850/RBS850)

Hello, I am having trouble with my Orbi AX6000 (RBR850RBS850).  I am getting very frustrated with this product.  I have swapped it out at Best Buy 3-times for misc problems, why is the quality so lo...
FURRYe38's avatar
FURRYe38
Guru
Apr 20, 2020

You can use pingplotter for free as trial...

mihealy54's avatar
mihealy54
Aspirant
Apr 20, 2020

I have removed the Orbi from my ONT, ran many many speeds tests, all getting the proper bandwidth of DS=300Mbps/US=300Mbps, all good.  Even ran my PC direct off teh ONT all day, throughout the day always got DS=300Mbps/US=300Mbps, never any redcued BW opn the Upstream.

Connect back up the Orbi AX6000 and bummer......DS=300Mbps/US=60Mbps,

Reboot Router= all good = DS=300Mbps/US=300Mbps,

24hrs later back to DS=300Mbps/US=60Mbps,

reboot router......

groundhog day over and over and over and over....

 

  • FURRYe38's avatar
    FURRYe38
    Guru
    Apr 20, 2020

    Swap out the lan cable between the ONT and RBR. I recommend CAT6. 

    I would make contact with NG support and have them help you collect debug logs from the RBR. 192.168.1.1/debug.htm

    Enable WAN/LAN Packet Capture. Start the capture. 

     

    You'll need to enable this after you reboot or reset the RBR. Speed test to collect one sample then wait the time frame, speed test again to collect the sample when the speeds drop. Hopefully NG can find out whats happening.

     

    https://www.netgear.com/support/#

    • mihealy54's avatar
      mihealy54
      Aspirant
      Apr 20, 2020

      Thank you
      I have started dialogue with the Netgear support folks.

      I have spent 80hrs debugging, before engaging with NG, blamed my home....FTTH.... ONT..... ISP....etc.
      It took me considerable amount of hours to convince the 1st-tier support that the problem is on the NG Orbi side.
      Now I am engaged with the 2nd-tier support person, once again convincing them the problem is on the NG Orbi side.
      They provided beta Firmware == no fix, same issues with Upstream bandwidth.

      Now I am up to 100hrs debugging (not counting (2) previous defective AX6000s, suspect I have 1000hrs into debugging this product :( )

       

      I like the packet capture debug tool, really helpful, will capture packets ahead of my daily conversation with NG support folks.  

      Thank you, you have been more helpful than any previous NG support folks

      • FURRYe38's avatar
        FURRYe38
        Guru
        Apr 20, 2020

        Hopefully 2nd level will get the NG folks to review this. 

        Keep in touch with them.

        Blanca_O 

        ErnestTheGreat