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HELP!!! Orbi 960 Series AXE11000 | Hardwire speeds of router and satelite fine, wifi drops randomly
Hello, I have a NETGEAR - Orbi 960 Series AXE11000 Quad-Band Mesh Wi-Fi 6E System (3-pack) - White and have had it for about 11 months with an extra satelite. (In a 2500 sq foot home). It w...
I spent the day troubleshooting what sounds like your issue. I have a 960 router with 5 satellites on a wired backhaul. My hardwired devices get 1.7Gbps. 6 Ghz at 900Mbps. 5Ghz at 450Mbps. 5Ghz dropped to 15-50Mbps.
I performed 3 factor resets, tried AP and Router mode, and tested with and without satellites. I thought I found the issue with Apple's Limit IP Address Tracking, but this only impacts connections to the satellites, not the RBRE.
I just changed the password on my 6E connection and the issue stopped. I'm waiting for another occurance and a callback from Netgear.
I replaced my 960s with WAX630Es. I can replicate slow connectivity by setting the transmit power to maximum and placing APs too close to each other. Setting transmit to 50% resolves the problem.
Is that something you can adjust on the 960?
I agree once I get either a refund or a replacement from NetGear, I'm likely to explore other options after this experience.
Under Advanced Tab/Advanced Settings/Wireless Settings
Did you try this already?
Yeah I am pretty sure that was one of the many steps I took with Pro Support.
They did just send me a beta firmware update to try, but I'm waiting to hear what the root cause was and how they fixed it before I waste any more time, effort, and energy on it. (Not to mention stress)
I'll share the root cause and whatever they send me with this thread as well.
So you bought a new same model system and that doesn't reproduce the problem right on current release FW?
Correct. I wanted to prove my point that I thought it was a hardware issue.
I plan to return it, and given this problem has been going on for 8 weeks, I can't have intermittent internet when I need to work, kids have homework, etc.
Overall I just want a refund or a new system from NetGear, as I am sick of all the back and forth.
And they gave you a beta for the problem system right?
I guess you'll need to test it out to see if it fixes this.
I presume you did mention to them that the newly bought system works with out any issues and with out the beta right?
Yes, I told them I bought a new system that works fine in an effort to have mine replaced. They essentially ignored it and sent me the beta firmware for the broken one. Hence my hesitance to waste any more time on it until I get a better explanation from them on what they are actually fixing.
I recommend that you apply the beta and check to see if it fixes the issue or not. Don't let time pass on this that would make it worse. You have support looking into this with you so take advantage of it.
- I'm not the OP, but I posted about the WAX630Es. I'm using the same cat5e cables as the 960 was. I purchased 4 APs to replace 4 Orbis that I had placed indoors (3000 sq. ft.). I'm waiting for 2 outdoor APs to replace the two 960s I had installed outdoors inside of electrical boxes.
When installing, my WiFi speed dropped from 900mbps to 50mbps when I installed the 3rd AP and had all of them at 100%. I followed the white paper for edu installs and dropped my transmit power. Resolved. I never thought to do this with the 960s.
Prior to replacing, pulling a satellite out of the wired backhaul would restore the speed for me. ("Egg on my face" for not reading more closely. Sorry.)
Thanks for the explanation. Now, to see what ELSE I got wrong.....
