HP Printer cannot connect to ORBI RBK353 satellite

[semoa79]

Hi there,

I'm facing an issue with my Orbi RBK353: HP printer LaserJet Pro MFP M28w can connect to router but not to satellites. I have tried both satellites: one is connected in wifi to the router the other one by ethernet. On the router printer gets an IP address and can print without any problem. When near a satellite printer wifi keeps blinking meaning it cannot connect.

Router is configured in Access Point mode. I tried disabling AX mode for the 2.4Ghz band as suggested here for other models: https://community.netgear.com/t5/Orbi/HP-Printer-Not-Connecting-Via-Satelite/m-p/2182920 but that does not work. Any idea?

Thanks!

[ekhalil · Accepted solution]

Suggestions:

1. PLease try to pair the printer with the satellite using WPS setting. Activate WPS connect in the printer https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647063/... and press the Sync button on the RBS350.
2. Please try to reserve IP address for the printer in the main router. Orbi is in AP mode as you mentioned, so the main router must be the ISP's.

[ekhalil · Accepted solution]

Suggestions:

1. PLease try to pair the printer with the satellite using WPS setting. Activate WPS connect in the printer https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647063/... and press the Sync button on the RBS350.
2. Please try to reserve IP address for the printer in the main router. Orbi is in AP mode as you mentioned, so the main router must be the ISP's.

[semoa79]

I tried it before posting and it didn't work but this time it worked! Thanks for your help!!

[ekhalil]

Great that this was sorted out! Please make the issue as solved! 🙂