NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

JayD83's avatar
JayD83
Follower
Sep 30, 2023

Help needed - New Orbi is 3x slower than Old Orbi (Wired & Wifi)

Hi all
Any help here would be brilliant
I use to run Orbi RBK50 and 2 satellites using Virgin media 500meg broadband.
When wired via ethernet I was actually getting above this speed at roughly 600meg download on average

However they started failing and disconnected loads
I then upgraded Virgin to the 1gig and got the latest Virgin Media Router. I also bought new Orbi rbk763s to go with this new deal and ditched the old rbk50

However since doing this on a much faster 1 gig line - I know get between 150-200 meg download via ethernet through a satellite (Same setup as before but now about 3 times slower)
If I stand right next to the Orbi router with my phone via wifi I barely get 80meg
Something is very wrong but i have no idea how to solve this. Currently it looks like a huge waste of money to upgrade for a much slower connection
Not that techy when it comes to resolving these things so any help would be great as I'm sure it could be solved.

Thanks

1 Reply

Sort By
  • FURRYe38's avatar
    FURRYe38
    Guru
    Oct 02, 2023

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

     

    Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.

     

    How many RBS are deployed? 
    What is the size of your home? Sq Ft?

     

    What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️