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Re: I've seen a "fix in 48 hours" twice now - and no fix.

NCoastJack
Initiate

I've seen a "fix in 48 hours" twice now - and no fix.

I've seen a "fix in 48 hours" twice now - and no fix.

I've supplied my serial number to support & was told I'd have a fix in 24 hours. 

Its over 24 hours. I'm still waiting.

Message 1 of 11
FURRYe38
Guru

Re: I've seen a "fix in 48 hours" twice now - and no fix.

You'll need to keep an eye on this:

https://status.netgear.com/

 

Or make contact with NG support. This is beyond forum help. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 11
mattg1960
Star

Re: I've seen a "fix in 48 hours" twice now - and no fix.

What's the point of checking status.netger.com?

 

It just tells us what we already know...our products are not working.

 

I'm not sure how Netgear is to be taken seriously as a company at this point.

 

This issue has been unresolved for far too long.

 

At the least, someone from the company should be posting daily updates on the progress (or lack thereof) of fixing this widespread issue.

Message 3 of 11
FURRYe38
Guru

Re: I've seen a "fix in 48 hours" twice now - and no fix.

Is your system still having problems? If so, you'll need to contact NG support if a factory reset doesn't help. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 4 of 11
mattg1960
Star

Re: I've seen a "fix in 48 hours" twice now - and no fix.

The point is simple: I should not have to be resetting my system because of a problem created by Netgear.

 

I will do so (reluctantly) this weekend because my wife needs Wifi for her job that pays for the house we live in and the food we eat.

 

Stable internet is critical in the modern age, and Netgear is not holding up their end of the bargain.

 

Just 3 minutes ago I clicked on this link to reply and saw that my Orbi was rebooting yet again. That means I have random reboots 3, 4, 5, 6 times every day. WTF?

 

I will reset it tomorrow and hope the system does not brick. If it does, I can only hope that Costco will take it back.

 

I purchased the system because of good reviews. I paid a premium compared to other companies for the performance and reliability.

 

Orbi has failed on both counts. I am not an IT engineer...I am paying for Netgear to get it right. Time for them to step up.

Message 5 of 11
FURRYe38
Guru

Re: I've seen a "fix in 48 hours" twice now - and no fix.

Also you can contact NG support and ask for there help. I believe users have mentioned support was able to help regain access with out having to factory reset. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 6 of 11
mattg1960
Star

Re: I've seen a "fix in 48 hours" twice now - and no fix.

Looks like I'll need a Thunderbolt to Ethernet adapter first.

 

Do you know where I can send the $29 bill to Netgear?

Message 7 of 11
FURRYe38
Guru

Re: I've seen a "fix in 48 hours" twice now - and no fix.

https://my.netgear.com/support/contact.aspx


@mattg1960 wrote:

Looks like I'll need a Thunderbolt to Ethernet adapter first.

 

Do you know where I can send the $29 bill to Netgear?


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 8 of 11
Timothy88
Luminary

Re: I've seen a "fix in 48 hours" twice now - and no fix.

Hasn't been updated for a week now.

Airport Extreme routing 750 running in AP mode.
Message 9 of 11
mattg1960
Star

Re: I've seen a "fix in 48 hours" twice now - and no fix.

I followed your link to open a ticket. My Orbi was purchased in August '21 and is no longer eligible for free support.

 

I am NOT going to pay Netgear to fix a problem they caused.

 

Any other ideas? I will try a reset when I get a cable.

Message 10 of 11
FURRYe38
Guru

Re: I've seen a "fix in 48 hours" twice now - and no fix.

Hopefully the factory reset will work for you then. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 11 of 11
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