Last night we lost power for a brief moment. Once back up and on, >75% of my devices lost the ability to reconnect to Orbi. The only one I get a specific error on is my Galaxy phone, which states, "Couldn't get IP Address." The rest -- smart switches, plugs, smart devices -- all just blink as if they are looking to connect/are disconnected. Laptops try to connect, but don't.
My configuration is: Modem (Netgear CM300) > Orbi (RBR750 + 2X RBS750)> (1) ring base, (2) arlo base, (3) TP link unmanaged switch for hardwired ports around the house. I also have two satellites.
Here's what blows my mind -- I can connect to the guest wifi fine from my phone. No issues with an IP address. I can change the SSID to another name and connect. So logically, it's something tied to the SSID? I'm not sure how that's possible. The only solution I had previously was to change the SSID and go through all of my devices (~150) and redirect them to the new wifi name. I don't want to have to do that, and I'm really at my breaking point with Orbi given this has happened multiple times now.
Re: IP Assignment Issues -- tied to SSID in some odd way? At a loss.. (RBR750)
What Firmware version is currently loaded?
FW same version on RBS as whats loaded on the RBR?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on RBS wait for them to connect.
Try turning OFF 1 RBS while running just one RBS.
What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite📡
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz. Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see: Armor.
Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Settings
Re: IP Assignment Issues -- tied to SSID in some odd way? At a loss.. (RBR750)
What Firmware version is currently loaded? V4.6.5.14_2.0.54
FW same version on RBS as whats loaded on the RBR? Yes
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Netgear CM700
Has a power off for 1 minute then back ON with the ISP modem and Orbi system been performed since last update? I changed the name of the SSID and went through my home and reconnected all of the devices. TBH, I'm terrified to power cycle the system as I've spent 10+ hours diagnosing and reconnecting everything over the last day of so. The sequence mentioned in your post is the sequence I utilized to attempt to have devices reconnect/get an IP address and it failed. I repeated this process at least 5 times before moving on to other actions.
What is the size of your home? Sq Ft? 4500 sqft What is the distance between the router and 📡 satellite(s)? RBR to RBS1 is roughly 30 ft (RBS1 is outdoors on covered patio). RBR to RBS2 is likely closer to 60-70ft. RBS2 is on a floor above RBR, and on the opposite side of the house.
What channels are you using? 2.4ghz is set to Auto and 5ghz is set to 48. I have never changed these.
Any Wifi Neighbors near by? If so, how many? Sitting at the front of the house, I can see at least 3 other networks. I would say there are at least 5 detectable networks depending on where I'm at in the house.
Try disabling Armor: I will try, but this issue existed on my RBR50 previously and that did not have the Armor service. I'm not sure this will do anything.
