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Forum Discussion
msinex
Jul 27, 2020Apprentice
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
Mikey94025
Jul 27, 2020Hero
I and other Orbi AX owners have seen these intermittent DNS failures as well: https://community.netgear.com/t5/Orbi-AX/RBR850-frequently-issuing-DNS-REFUSED-responses/m-p/1926207/highlight/true#M4399
I don't believe that there is a fix available yet. For my Windows laptop I'm able to work around the issue by changing the Windows network's TCP/IP properties to not obtain a DNS server automatically (i.e., use the Orbi's DNS settings) and instead hardcoded 8.8.8.8 / 8.8.4.4 (Google DNS). Someone else in the above thread said they did the same for their iPhone and saw similar improvement.
msinex
Jul 27, 2020Apprentice
Thanks for the reply Mikey94025 , I will try that solution today on my main PC and see if that helps and make sure to add myself to the other discussion as well. It's both reassuring and frustrating that I'm not the only one with the DNS issues. It sounds like it isn't just me, but pretty frustrating to get bugs with something as basic as DNS from such an expensive router option. I will come back and let you know how this solution works at least on the one computer, but hopefully netgear can address the issue.