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Forum Discussion
msinex
Jul 27, 2020Apprentice
Intermittent DNS Errors and WiFi Issues
I have had the Orbi AX6000 for a few months now. While there are many things I love about it (great wifi coverage, great speed, looks nice, software, ease of setup, etc.), there are two very frustra...
FURRYe38
Jul 27, 2020Guru
Some DNS issues come from the ISP side. I would make contact with the ISP to see if they are noticing anything. Make changes on the Orbi RBR for custom DNS addresses as well to see if this changes anything.
I don't see any DNS issues with mine however I'm on a different ISP and use a different modem.
msinex
Jul 28, 2020Apprentice
Thanks FURRYe38 , I actually shifted back to my old Nighthawk to see if it was something with my ISP or my network setup, and I didn't see any of the same DNS errors (just much less WiFi coverage). I also wanted to get it back up and running and using as similar a router build as possible for the Orbi. I did that, and am still having the same DNS issues (and now the dropped wifi issues). Thanks for the thought though!
- FURRYe38Jul 28, 2020Guru
Has a factory reset been performed since apply v32?
What CTS values are you using under Advanced Tab/Advanced Settings/Wireless Settings
Do you have Armor enabled?
msinex wrote:Thanks FURRYe38 , I actually shifted back to my old Nighthawk to see if it was something with my ISP or my network setup, and I didn't see any of the same DNS errors (just much less WiFi coverage). I also wanted to get it back up and running and using as similar a router build as possible for the Orbi. I did that, and am still having the same DNS issues (and now the dropped wifi issues). Thanks for the thought though!
- msinexJul 28, 2020Apprentice
Thanks FURRYe38 . I have done a factory reset since I ran into the issue, and it didn't resolve the situation. I believe it may have been before the latest firmware update though. Was there something in that update that may have addressed this issue?
I haven't ever enabled Armour on the device (or the Disney circle then either, which seems to cause issues from what I have seen trying to diagnose this myself reading past forum posts).
On CTS, everything is enabled on that page and automatic is turned on. There is a greyed out value number of 2347 for the threshold. I haven't done any research on these settings in the past, should I?
- FURRYe38Jul 28, 2020Guru
You may have changed the CTS and RTS values around previously.
I would investigate changing the DNS on the RBR to something else and see if anything changes, ie try google dns or quad 1's and 9's and see.
Be sure to reboot or power cycle ALL devices after making this change on the RBR. This will clear out any DNS caches on the devices.
Have you set up any IP address reservations?
What is your default IP address pool? Mines 192.168.#.100 thru .200.
msinex wrote:Thanks FURRYe38 . I have done a factory reset since I ran into the issue, and it didn't resolve the situation. I believe it may have been before the latest firmware update though. Was there something in that update that may have addressed this issue?
I haven't ever enabled Armour on the device (or the Disney circle then either, which seems to cause issues from what I have seen trying to diagnose this myself reading past forum posts).
On CTS, everything is enabled on that page and automatic is turned on. There is a greyed out value number of 2347 for the threshold. I haven't done any research on these settings in the past, should I?