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jdk1120's avatar
jdk1120
Apprentice
Aug 07, 2021

Intermittent wifi reboot issue

My Orbi router (RBR750 // RBKS753S) has been experiencing issues ever since I purchased it two months ago. The symptoms were very similar to DNS issues described in this previous thread (https://community.netgear.com/t5/Orbi-AX/Intermittent-DNS-Errors-and-WiFi-Issues/td-p/1950768/page/27)

 

Supposedly the issue is resolved, but my problem lingers. The router reboots intermittently at random times, disconnecting me from the internet for a few seconds. It allows me to stay on my Zoom call / stream / etc but does cause that lag.  I never had this issue previously with a cheaper $100 router.  Is anyone else experiencing this issue and is there a solution?  I have the latest firmware 

V4.6.3.7_2.0.49 installed.

5 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Aug 07, 2021

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Has a full factory reset and setup from scratch been performed since last update? 

    How what the FW update applied? Auto update or manually? If auto update, you might try downloading the FW files manualy and then manually re-apply using a web browser to the RBS then RBR lastly. 

     

    How often does this reboot happen that you can see? 

    Does this happen with and with out the RBS turned ON and OFF?

     

    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?

     

    • jdk1120's avatar
      jdk1120
      Apprentice
      Aug 09, 2021

      Hi, to answer your questions:

       

      • I have Verizon FIOS using the modem they provided (it is the standard black model, but do not know exact model name as it does not indicated and it is tightly affixed to my wall).
      • The reboot issue happens every ~15 minutes when it's bad. When it's not bad, I've gone through a day without the issue.
      • I use channel 11 for 2.4ghz as instructed by an Orbi technician's help over online chat
      • I do not know what RBS is so that setting must be at default
      • Yes, wifi neighbors, at least 5 nearby

       

      Could you let me know whether this issue is common among other users and what is being done to resolve it?  Thank you.