Issue connecting pc to satellite via ethernet

[mdn1234]

Hi All

Everything had been working fine for years and suddenly my pc cannot connect anymore to my Orbi RBS350 satellite via Ethernet.

Some details:

- Computer can connect via ethernet to the base

- Computer cannot anymore connect via ethernet to the satellite (used to work well, didn't change anything)

- Other devices can connect via ethernet to the satellite 

- PC can connect to base or satellite via wifi

- I have upgrade both the base and satellite to the latest firmware, no good. I have then moved back the satellite to the previous firmware, no good.

- In the admin page of the base, I don't see the pc when connected to the satellite via ethernet.

- In the admin page of the satellite, I do see the pc connected via ethernet, with a local IP given by DHCP in the base.

The only potential trigger events I could be thinking about:

- I added nordvpn weeks ago (and it has been working fine before the problem described above).

- I added a new LG TV to my wifi.

Other than that, nothing, no driver update or whatever.

I tried to reset the satellite to its factory settings with a pin held on its reset button in the back until it blinks amber. But after some time it reconnects by itself to the base (so it looks like it's just a reset and not a factory reset that would break the sync with the base?).

Any idea how to solve this please?

Thank you

mdn1234

[mdn1234 · Accepted solution]

Just solved the problem:

In the admin page of the router, Basic > Internet > Routeur MAC Address. "Use Computer MAC Address" was selected.

I switched to "Use Default Address" and the computer directly reconnected to the network.

Then I switched back to "Use Computer MAC Address" and it keeps working. 

Interesting bug with the router... to put it politely!

Best

[FURRYe38]

Posted here too? 

https://www.reddit.com/r/orbi/comments/1crm8q7/pc_doesnt_connect_to_rbs_via_ethernet_anymore/

Just checkin...

[mdn1234]

Yes and I shared the link to this thread on Reddit when I created it.

Latest test with ethernet cable directly to the base demonstrates that pc works well so still having a pending Orbi issue to solve 🙂

Best

[FURRYe38]

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Does this happen with other devices connected to the RBS via ethernet as well? 

How many RBS are deployed? 
What is the size of your home? Sq Ft?
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

Does this happen with the RBS turned OFF? 
Does this happen with both wireless and wired devices? 
What channel configurations are currently set on the router?  

Try disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.

Has a factory reset and setup from scratch been performed since last FW update? https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Procedure-for-Factory-reset-of-RBS8...

[mdn1234 · Accepted solution]

Just solved the problem:

In the admin page of the router, Basic > Internet > Routeur MAC Address. "Use Computer MAC Address" was selected.

I switched to "Use Default Address" and the computer directly reconnected to the network.

Then I switched back to "Use Computer MAC Address" and it keeps working. 

Interesting bug with the router... to put it politely!

Best

[FURRYe38]

Default MAC Address would be recommended. Unless your ISP has some specific needs for using a PC MAC Address. 

Probably on next reboot would see the change so may not be a bug.

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡

[mdn1234]

Yes I have eventually left it in the Default MAC address mode as it was bugging again. I don't know why this option was set up like that, maybe following the firmware update.

Anyway, it works fine now, thank you!

[FURRYe38]

👍