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I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
Firmware : V7.2.6.21_5.0.20
Configured as "router"
Symptoms :
The router does not respond anymore. Pressing the back button has no effect.
The satellite is stil working and the wifi signal is still available from it
An electrical restart will restart the router. There was no change in my internal network (no new device) and I cannot see any explanation in the router's logs (but the logs aren't really usefull...)
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
I have an issue since a few days : my RBR850 has reccuring crashes with no explanation (crashes every 1 or 2 days)
While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.
You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Yes, I checked the troubleshooting tips, but nothing similar to my problem.
Did you also look in the right section for your device. Probably thanks to Netgear's hopeless organisation of this community, you picked a section concerned with the oldest and least capable routers around. They predate the Orbi ranges.
If there is one it might help if you told people the make and model number of the modem/gateway/ONT that sits between this router and the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Your description is also unclear. "Crashes" could cover many things.
Can you explain what this means:
Pressing the back button has no effect.
Where is this "back button"? Something on a browser? (Which one?) If so, that may have nothing to do with the router. Browsers and the PCs they run on are different animals. If they misbehave, the router may be working just fine.
Crash : unresponding, not available thought http, Internet unavailable to the satellite (which keeps working), wifi signal of the router himself unavailable
Back button : the "pairing" button on the back of the device. When the router is working, it starts the pairing process with the satellite and the front led pulses, which does not happen when the issue occurs.
I use the Orbi configured as router behind my ISP's router set as a bridge. This is probably not the issue as it's working since more than 1 year and, as far as I know, nothing changes (and I checked that's it's still the case).
My ISP is Free in France, model "Pop" (optical fiber).
Specific setup : I use a piHole as DNS instead of my ISP's DNS (but there again, since more than 1 year)
Crash : unresponding, not available thought http, Internet unavailable to the satellite (which keeps working), wifi signal of the router himself unavailable
That's what I'd call a "freeze" rather than a crash.
Back button : the "pairing" button on the back of the device. When the router is working, it starts the pairing process with the satellite and the front led pulses, which does not happen when the issue occurs.
That is what the manual calls the "sync" button. If that does not start the expected behaviour – the flashing LED – that is another sign of a freeze.
Have you tried to reset the Orbi?
I use the Orbi configured as router behind my ISP's router set as a bridge. This is probably not the issue as it's working since more than 1 year and, as far as I know, nothing changes (and I checked that's it's still the case).
Your right. Bridge mode shouldn't cause the issue, but bridge mode itself is a term that gets used in different ways and on different devices. Tell people what the first router is and it might throw some light on what is happening. I assume that it is a modem/router, or you would have removed it completely.
My ISP is Free in France, model "Pop" (optical fiber).
Unfortunately, that too is not conclusive. Every Internet service has "optical fibre" somewhere in the chain. If you mean optical fibre to your property, you may have an optical network termination (ONT). These often deliver just to a LAN port, with no router component. For that reason ONT's don't usually have a "bridge mode".
