Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite

Question

Hello,&nbsp;&nbsp;I am having issues with my xfinity internet provider and my orbi system when working from home with a cisco anyconnect VPN.&nbsp; The WIFI has been noisey/ lagging, it has dropped out when another device turns on and connects to our wifi, it can be extremely slow (definitely not what we pay for at 1000Mbps), or has dropped connection completely - all intermittently at times.&nbsp; We have been able to manage, but now I am not able to connect to WIFI at all.&nbsp;The Orbi app says I have internet and the satellite is online - all green on the network map.&nbsp; But, the internet provider and app says my Netgrear CBR750 is offline.&nbsp;&nbsp;I think it has something to do with VPN, but I'm not sure.&nbsp; Please let me know your thoughts.&nbsp;&nbsp;Modem/ RouterCBR750 - V4.6.14.4SatelliteRBS750 V4.6.14.3&nbsp;&nbsp;

FURRYe38 · Answer

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
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Does this happen with the RBS turned OFF?&nbsp;
Does this happen with both wireless and wired devices?&nbsp;
What channel configurations are currently set on the CBR?&nbsp;
Any Wifi Neighbors near by? If so, how many?
Do you have any problems with out using the VPN?&nbsp;
Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
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Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
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CrimpOn · Answer

RH3&nbsp;wrote:
The Orbi app says I have internet and the satellite is online - all green on the network map.&nbsp; But, the internet provider and app says my Netgear CBR750 is offline.

The ISP also has an 'app'?
&nbsp;
Purchasing a combination modem/WiFi router is advantageous because:

One device takes up less physical space than two.
There is one fewer cable in the way.
The ISP will not be charging a monthly fee for the cable modem.

The downside is that now you get to deal with cable modem "issues" in addition to typical home WiFi issues.
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FURRYe38 's advice to look at the cable modem logs is a good place to start.&nbsp; Cable systems are vulnerable to all sorts of issues, including faulty splitters, breaks in the cable insulation, loose crimps, etc.&nbsp; In our area, squirrels have been known to mess up cable drops.&nbsp; Many of these problems are intermittent, which makes them the very devil to diagnose.
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Company VPNs are special to us as users, but not to WiFi routers.&nbsp; As far as they know, some device on their network asked to connect to a URL on the internet and exchange weirdly encrypted packets of information.&nbsp; There may be an assumption that this is not a web site because the port number does not match a port typically associated with https, but using port 443 is only a convention - not an absolute rule.
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RH3&nbsp;wrote:
but now I am not able to connect to WIFI at all.

No WiFi, or no internet?
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RH3 · Answer

Thanks for the quick reply Furry.&nbsp; Here are some answers to your questions:Home size = 2,000sqft (circa 60's)Distance to satellite 38ft&nbsp;I haven't checked with the RBS turned off.&nbsp; We have all wireless devices.Looks like it is working better this afternoon with VPN off.&nbsp;&nbsp;Looks like 5 or 6 WIFI neighbors.&nbsp;I have no event logs, but here is the cable connection logCable DiagnosticStatus:&nbsp; &nbsp;PoorAction:&nbsp;&nbsp;[Partial Service]If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):1) Make sure the coaxial cable is tightly connected.2) Remove any unnecessary&nbsp;splitters.3) Replace any required ones.4) Contact your service provider for troubleshooting help.Internet Access:&nbsp;Downstream Status:&nbsp;Partial Service:&nbsp;Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.Downstream Power Level:&nbsp;Downstream SNR:&nbsp;Upstream Status:&nbsp;&nbsp;Startup ProcedureProcedureStatusCommentAcquire Downstream Channel507000000 HzLockedConnectivity StateOkOperationalBoot StateOkOperationalSecurityEnabledBPI+IP Provisioning ModeHonor MDDhonorMdd(4)Downstream Bonded Channels Partial ServiceChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectable1LockedQAM 2562489000000 Hz5.8 dBmV37.6 dB002LockedQAM 2563495000000 Hz5.8 dBmV38.6 dB1903LockedQAM 2564501000000 Hz6.0 dBmV37.6 dB38204LockedQAM 2565507000000 Hz5.8 dBmV38.6 dB005LockedQAM 2566513000000 Hz5.9 dBmV37.6 dB006LockedQAM 2567519000000 Hz6.0 dBmV37.6 dB50527LockedQAM 2568525000000 Hz5.9 dBmV37.6 dB41688LockedQAM 2569531000000 Hz5.5 dBmV37.6 dB43629LockedQAM 25610537000000 Hz6.0 dBmV37.6 dB526010LockedQAM 25611543000000 Hz6.0 dBmV37.6 dB574911LockedQAM 25612549000000 Hz6.0 dBmV37.6 dB405312LockedQAM 25613555000000 Hz6.1 dBmV37.3 dB496313LockedQAM 25614561000000 Hz6.4 dBmV37.3 dB6014LockedQAM 25615567000000 Hz6.5 dBmV37.3 dB0015LockedQAM 25616573000000 Hz6.5 dBmV37.6 dB0016LockedQAM 25617579000000 Hz6.5 dBmV37.6 dB0017LockedQAM 25619591000000 Hz6.6 dBmV34.4 dB13992654319418LockedQAM 25620597000000 Hz6.8 dBmV37.6 dB0019LockedQAM 25621603000000 Hz7.5 dBmV37.6 dB0020LockedQAM 25622609000000 Hz7.5 dBmV37.6 dB0021LockedQAM 25623615000000 Hz7.5 dBmV37.3 dB0022LockedQAM 25624621000000 Hz7.6 dBmV36.8 dB7023LockedQAM 25625627000000 Hz7.3 dBmV36.1 dB4024LockedQAM 25626633000000 Hz7.1 dBmV36.6 dB2025LockedQAM 25627639000000 Hz7.1 dBmV36.6 dB0026LockedQAM 25628645000000 Hz7.0 dBmV37.3 dB0027LockedQAM 25629651000000 Hz6.8 dBmV37.3 dB0028LockedQAM 25630657000000 Hz5.9 dBmV36.6 dB2029LockedQAM 25631663000000 Hz4.5 dBmV36.6 dB7030LockedQAM 25632669000000 Hz3.0 dBmV36.3 dB0031Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB0032Not LockedN/AN/A0 Hz0.0 dBmV0.0 dB00Upstream Bonded ChannelsChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower1LockedATDMA85120 Ksym/sec16400000 Hz45.3 dBmV2LockedATDMA75120 Ksym/sec22800000 Hz45.8 dBmV3LockedATDMA65120 Ksym/sec29200000 Hz46.3 dBmV4LockedATDMA55120 Ksym/sec35600000 Hz46.0 dBmV5LockedATDMA101280 Ksym/sec39600000 Hz45.3 dBmV6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmVDownstream OFDM ChannelsChannelLock StatusModulation/Profile IDChannel IDFrequencyPowerSNR/MERActive SubcarrierNumber RangeUnerroredCodewordsCorrectableCodewordsUncorrectableCodewords1Locked337690000000 Hz5.3 dBmV37.8 dB1108~29870002Not Locked000 Hz0.0 dBmV0.0 dB0~4095000Upstream OFDMA ChannelsChannelLock StatusModulation/Profile IDChannel IDFrequencyPower1Not Locked000 Hz0.0 dBmV2Not Locked000 Hz0.0 dBmV&nbsp;&nbsp;

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Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite

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