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Forum Discussion
Issues with Cisco Anyconnect VPN and CBR750 with RBS750 Satellite
Hello, I am having issues with my xfinity internet provider and my orbi system when working from home with a cisco anyconnect VPN. The WIFI has been noisey/ lagging, it has dropped out when ano...
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️
Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the CBR?
Any Wifi Neighbors near by? If so, how many?
Do you have any problems with out using the VPN?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Thanks for the quick reply Furry. Here are some answers to your questions:
Home size = 2,000sqft (circa 60's)
Distance to satellite 38ft
I haven't checked with the RBS turned off. We have all wireless devices.
Looks like it is working better this afternoon with VPN off.
Looks like 5 or 6 WIFI neighbors.
I have no event logs, but here is the cable connection log
Cable Diagnostic
Status: Poor
Action:
[Partial Service]
If the Partial Service mode does not go away within a few hours (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required ones.
4) Contact your service provider for troubleshooting help.Internet Access:
Downstream Status:
Partial Service:
Cable modem is in partial service mode. Your service provider might be under maintenance. Most of the time it won't affect your traffic and will automatically clear when work is complete.
Downstream Power Level:
Downstream SNR:
Upstream Status:
Startup Procedure
Procedure
Status
Comment
Acquire Downstream Channel
507000000 Hz
Locked
Connectivity State
Ok
Operational
Boot State
Ok
Operational
Security
Enabled
BPI+
IP Provisioning Mode
Honor MDD
honorMdd(4)
Downstream Bonded Channels Partial Service
Channel
Lock Status
Modulation
Channel ID
Frequency
Power
SNR
Correctables
Uncorrectable
1
Locked
QAM 256
2
489000000 Hz
5.8 dBmV
37.6 dB
0
0
2
Locked
QAM 256
3
495000000 Hz
5.8 dBmV
38.6 dB
19
0
3
Locked
QAM 256
4
501000000 Hz
6.0 dBmV
37.6 dB
38
20
4
Locked
QAM 256
5
507000000 Hz
5.8 dBmV
38.6 dB
0
0
5
Locked
QAM 256
6
513000000 Hz
5.9 dBmV
37.6 dB
0
0
6
Locked
QAM 256
7
519000000 Hz
6.0 dBmV
37.6 dB
50
52
7
Locked
QAM 256
8
525000000 Hz
5.9 dBmV
37.6 dB
41
68
8
Locked
QAM 256
9
531000000 Hz
5.5 dBmV
37.6 dB
43
62
9
Locked
QAM 256
10
537000000 Hz
6.0 dBmV
37.6 dB
52
60
10
Locked
QAM 256
11
543000000 Hz
6.0 dBmV
37.6 dB
57
49
11
Locked
QAM 256
12
549000000 Hz
6.0 dBmV
37.6 dB
40
53
12
Locked
QAM 256
13
555000000 Hz
6.1 dBmV
37.3 dB
49
63
13
Locked
QAM 256
14
561000000 Hz
6.4 dBmV
37.3 dB
6
0
14
Locked
QAM 256
15
567000000 Hz
6.5 dBmV
37.3 dB
0
0
15
Locked
QAM 256
16
573000000 Hz
6.5 dBmV
37.6 dB
0
0
16
Locked
QAM 256
17
579000000 Hz
6.5 dBmV
37.6 dB
0
0
17
Locked
QAM 256
19
591000000 Hz
6.6 dBmV
34.4 dB
1399265
43194
18
Locked
QAM 256
20
597000000 Hz
6.8 dBmV
37.6 dB
0
0
19
Locked
QAM 256
21
603000000 Hz
7.5 dBmV
37.6 dB
0
0
20
Locked
QAM 256
22
609000000 Hz
7.5 dBmV
37.6 dB
0
0
21
Locked
QAM 256
23
615000000 Hz
7.5 dBmV
37.3 dB
0
0
22
Locked
QAM 256
24
621000000 Hz
7.6 dBmV
36.8 dB
7
0
23
Locked
QAM 256
25
627000000 Hz
7.3 dBmV
36.1 dB
4
0
24
Locked
QAM 256
26
633000000 Hz
7.1 dBmV
36.6 dB
2
0
25
Locked
QAM 256
27
639000000 Hz
7.1 dBmV
36.6 dB
0
0
26
Locked
QAM 256
28
645000000 Hz
7.0 dBmV
37.3 dB
0
0
27
Locked
QAM 256
29
651000000 Hz
6.8 dBmV
37.3 dB
0
0
28
Locked
QAM 256
30
657000000 Hz
5.9 dBmV
36.6 dB
2
0
29
Locked
QAM 256
31
663000000 Hz
4.5 dBmV
36.6 dB
7
0
30
Locked
QAM 256
32
669000000 Hz
3.0 dBmV
36.3 dB
0
0
31
Not Locked
N/A
N/A
0 Hz
0.0 dBmV
0.0 dB
0
0
32
Not Locked
N/A
N/A
0 Hz
0.0 dBmV
0.0 dB
0
0
Upstream Bonded Channels
Channel
Lock Status
US Channel Type
Channel ID
Symbol Rate
Frequency
Power
1
Locked
ATDMA
8
5120 Ksym/sec
16400000 Hz
45.3 dBmV
2
Locked
ATDMA
7
5120 Ksym/sec
22800000 Hz
45.8 dBmV
3
Locked
ATDMA
6
5120 Ksym/sec
29200000 Hz
46.3 dBmV
4
Locked
ATDMA
5
5120 Ksym/sec
35600000 Hz
46.0 dBmV
5
Locked
ATDMA
10
1280 Ksym/sec
39600000 Hz
45.3 dBmV
6
Not Locked
N/A
Unknown
0 Ksym/sec
0 Hz
0.0 dBmV
7
Not Locked
N/A
Unknown
0 Ksym/sec
0 Hz
0.0 dBmV
8
Not Locked
N/A
Unknown
0 Ksym/sec
0 Hz
0.0 dBmV
Downstream OFDM Channels
Channel
Lock Status
Modulation/Profile ID
Channel ID
Frequency
Power
SNR/MER
Active Subcarrier
Number RangeUnerrored
CodewordsCorrectable
CodewordsUncorrectable
Codewords1
Locked
3
37
690000000 Hz
5.3 dBmV
37.8 dB
1108~2987
0
0
0
2
Not Locked
0
0
0 Hz
0.0 dBmV
0.0 dB
0~4095
0
0
0
Upstream OFDMA Channels
Channel
Lock Status
Modulation/Profile ID
Channel ID
Frequency
Power
1
Not Locked
0
0
0 Hz
0.0 dBmV
2
Not Locked
0
0
0 Hz
0.0 dBmV