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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
RBK753
Spent 1.5 hours on the phone with NG support collecting screenshots and debug logs for the router and 2 satellites.
Background, my network was stable for 9 days since disabling AX mode on both bands. I filed a case because I bought an AX capable mesh and can easily revert to my Tri-band Nighthawk which worked fine but had NO AX capability. Why should I pay for AX if I can't use it? I filed several other issues but this was the most significant.
I proved that once AX mode is enabled, it became impossible for IoT devices to connect to either satellite. Before enabling AX mode, there were 8 devices connected to one satellite and 9 connected to the second satellite. After enabling AX mode, one satellite had 0 connected devices and the other had 3 (which were 1 PC and 2 tablets which could be re-logged in manually). The IoT devices which all depend on apps to get connected were only able to connect to the router (some could connect but too far to have usable bandwidth without a working satellite others are gone completely and the apps saw no Orbi network to connect to. I was able to reattach the IoT devices after once again disabling the AX mode.
I was promised that this would be escalated but let's see. My 90 day "support" expires in 2 days. đ
Spent 1.5 hours on the phone with NG support collecting screenshots and debug logs for the router and 2 satellites.
Background, my network was stable for 9 days since disabling AX mode on both bands. I filed a case because I bought an AX capable mesh and can easily revert to my Tri-band Nighthawk which worked fine but had NO AX capability. Why should I pay for AX if I can't use it? I filed several other issues but this was the most significant.
I proved that once AX mode is enabled, it became impossible for IoT devices to connect to either satellite. Before enabling AX mode, there were 8 devices connected to one satellite and 9 connected to the second satellite. After enabling AX mode, one satellite had 0 connected devices and the other had 3 (which were 1 PC and 2 tablets which could be re-logged in manually). The IoT devices which all depend on apps to get connected were only able to connect to the router (some could connect but too far to have usable bandwidth without a working satellite others are gone completely and the apps saw no Orbi network to connect to. I was able to reattach the IoT devices after once again disabling the AX mode.
I was promised that this would be escalated but let's see. My 90 day "support" expires in 2 days. đ
titaniumrx8 wrote:
RBK753
Spent 1.5 hours on the phone with NG support collecting screenshots and debug logs for the router and 2 satellites.
Background, my network was stable for 9 days since disabling AX mode on both bands. I filed a case because I bought an AX capable mesh and can easily revert to my Tri-band Nighthawk which worked fine but had NO AX capability. Why should I pay for AX if I can't use it? I filed several other issues but this was the most significant.
I proved that once AX mode is enabled, it became impossible for IoT devices to connect to either satellite. Before enabling AX mode, there were 8 devices connected to one satellite and 9 connected to the second satellite. After enabling AX mode, one satellite had 0 connected devices and the other had 3 (which were 1 PC and 2 tablets which could be re-logged in manually). The IoT devices which all depend on apps to get connected were only able to connect to the router (some could connect but too far to have usable bandwidth without a working satellite others are gone completely and the apps saw no Orbi network to connect to. I was able to reattach the IoT devices after once again disabling the AX mode.
I was promised that this would be escalated but let's see. My 90 day "support" expires in 2 days. đI'm also running with AX mode disabled on both wireless bands becuase of this.
I observed similar behaviours but didn't go into as much detail as you have done.
There is definitely a fairly frequent wireless disconnect problem which I have seen happening.
The point of this post is, since Netgear will think this is an isolated problem to your system, and probably have not groked it's widespread, which it is, they need to be convinced of that.
"I was promised that this would be escalated but let's see"
:smileymad:
It's a JOKE !!!!!!!!!
It would mean that this issue is still only managed by level 1 support and that higher level supports as well as development project teams that updated the firmware are still not aware !!!!!
Such a bug impacting so many people since 1 month now and the issue is still not escalated at the higher Netgear support level !!!!!???????
I can't believe this is possible ...
What are they waiting for to escalate while so many people are having there expensive orbi system useless since 1 month ?
This is unacepptable from Netgear that meanwhile they are troubleshooting they don't provide an official procedure to restore the service by providing a new update or allowing rolling-back to previous working firmware version.
It would take only a few minutes of their time to do it but they prefer impacting all orbi customers for 1 month !
Maybe we will have the chance to have the next firmware fix delivered for Xmas !
Netgear delivery & incident management processes really needs to be reviewed !
Niko78 wrote:Such a bug impacting so many people since 1 month now and the issue is still not escalated at the higher Netgear support level !!!!!???????
I can't believe this is possible ...
What are they waiting for to escalate while so many people are having there expensive orbi system useless since 1 month ?
Becuase they don't want to know about problems or they wouldn't make it so hard to report them.
And, for the samll fraction of people that are willing to put up with contacting support, the first line support know so little about the systems they support they are incapable of knowing when an issue needs to be escalated, 90 days and you turn into a pumkin as far as they are concerned.
The fact is that higher level support and the software engineers should use these forums to gather information about problems people might be seeing but clearly they don't care either ... I know from my own experience that support can be a blocker to problem awareness and info. gathering at times and our support people are actually pretty good.
