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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
"I was promised that this would be escalated but let's see"
:smileymad:
It's a JOKE !!!!!!!!!
It would mean that this issue is still only managed by level 1 support and that higher level supports as well as development project teams that updated the firmware are still not aware !!!!!
Such a bug impacting so many people since 1 month now and the issue is still not escalated at the higher Netgear support level !!!!!???????
I can't believe this is possible ...
What are they waiting for to escalate while so many people are having there expensive orbi system useless since 1 month ?
This is unacepptable from Netgear that meanwhile they are troubleshooting they don't provide an official procedure to restore the service by providing a new update or allowing rolling-back to previous working firmware version.
It would take only a few minutes of their time to do it but they prefer impacting all orbi customers for 1 month !
Maybe we will have the chance to have the next firmware fix delivered for Xmas !
Netgear delivery & incident management processes really needs to be reviewed !
Niko78 wrote:Such a bug impacting so many people since 1 month now and the issue is still not escalated at the higher Netgear support level !!!!!???????
I can't believe this is possible ...
What are they waiting for to escalate while so many people are having there expensive orbi system useless since 1 month ?
Becuase they don't want to know about problems or they wouldn't make it so hard to report them.
And, for the samll fraction of people that are willing to put up with contacting support, the first line support know so little about the systems they support they are incapable of knowing when an issue needs to be escalated, 90 days and you turn into a pumkin as far as they are concerned.
The fact is that higher level support and the software engineers should use these forums to gather information about problems people might be seeing but clearly they don't care either ... I know from my own experience that support can be a blocker to problem awareness and info. gathering at times and our support people are actually pretty good.
- This forum is useless. Post the same
message on their twitter pageHi folks, I'm really glad I found this thread because it is exactly the issue I've been having since my purchase of this "premium" router. Sad that a $100 router worked much better than this.
An issue is that NG support has been very disappointing. They escalated my case since I'm within the 90 day support window and we jumped through all the hoops (configuration changes, follow up calls, debug logs) that took hours over days. With the issue lingering, NG support has ignored all my messages on my case the past two weeks. My 90 day will close soon so perhaps they are waiting that out. Very disappointing - I hope my colleagues in my organization did not purchse this router for their work from home. Zoom calls are embarassingly unstable.
- Now the original ORBI71 set up SSID is showing along with net gear guest network even though it’s turned off in the settings. Yes, I can connect to them using the main SSID password….. Here comes my 5th factory reset.