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New - RBK752/753 Firmware Version 4.6.3.7 Released
Security Fixes: Fixes security vulnerabilities. For more information about security vulnerabilities, visit https://www.netgear.com/about/security. New Features and Enhancements: Supports Smart...
***Updated: 9/13/2021 11:50 AM PT
Hello Orbi Community,
Please accept my apologies for any delay in getting this message to you. I have been advised that an official firmware release is in the final stages of internal testing and in the process of being posted to our support site. Likely, within the next 24 hours.
To get this firmware release now please click the link below:
For instructions on how to manually download this firmware please visit:
How do I manually upgrade firmware on my Orbi router using orbilogin.com?
Thank you for your patience,
ChristineT
To keep it very simple , All my speed tests for orbi were from wire/ethernet cable plugged to the RBR750 router that's connected to Verizon modem.
I used the Ookla site via browser on my desktop connected via ethernet- this was what netgear support also mentioned and not use either of the speed tests that come in orbi app or web gui although I have seen very similar results on those as well for speed tests.
I used the Ookla site via browser on my desktop connected via ethernet- this was what netgear support also mentioned and not use either of the speed tests that come in orbi app or web gui although I have seen very similar results on those as well for speed tests.
I finally got a call from netgear customer support with a beta FW ver . I was able to update to new beta fw ver manually for the mesh and the slowness issue is resolved. The speeds are now consistent in 900 mbps . Did not notice any issues for past day or so with new beta ver which is a good news.. Hopefully netgear will send new ver fw to others also that are facing issues with new fw update soon.
I wonder if that beta release addresses the unit losing connection, going offline (indicator light turns magenta) and basically goes unresponsive to all LAN traffic until it's rebooted?
- Not sure as I did not have that issue . My connection was stable but had slow speeds with fw.
Would you list us the FW version they gave you please?
AK_NG wrote:
I finally got a call from netgear customer support with a beta FW ver . I was able to update to new beta fw ver manually for the mesh and the slowness issue is resolved. The speeds are now consistent in 900 mbps . Did not notice any issues for past day or so with new beta ver which is a good news.. Hopefully netgear will send new ver fw to others also that are facing issues with new fw update soon.- V4.6.3.16_2.0.51
- I had a ticket opened closed to a month . Netgear support called me back and provided the new beta ver
Ok thank you. I'll direct users to NG support and ask about this. Lots of users hopefully will benefit from this.
Thank you.
- can you add the link?
- Can someone just post a copy for everyone here to use? No Netgear support, no calls, no nothing.. everyone is just waiting for a link please, thank you. I might as well return and get another product like an Eero and get full speeds.
Just received and installed the 4.6.3.16 beta fw release from NG Support. Its been running for an hour now without issues. For sure too early to tell but it is looking good.
Unfortunately the beta release can't be shared in the forum as the user has to agree to some usage terms before downloading it, this is painful but understandable. I am quite sure that if you open a ticket that refers to the 4.6.3.7 fw issues, it should not take longer than a day before you get access to the beta fw.
- Did the beta also update the Satellite firmware? I am still having issue with a Samsung TV connecting to the satellite. It connects fine to the router but as soon as the satellite powers on it is back offline!
Yes, the Beta release comes with an update for both the RBR and the RBS.
Anyone know how to submit a case if you are out of warranty and beyond the generous 90 day support? Do you try the request to replace?
I'd also be curious if anyone who has the beta installed if they've had the internet disconnects and the router going non responsive and the light turning magenta if this release addresss it?
Thanks for confirming and letting us know what the process is and the results. Hopefully the beta and a follow on FW update will fix all this.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
Berryvl wrote:
Just received and installed the 4.6.3.16 beta fw release from NG Support. Its been running for an hour now without issues. For sure too early to tell but it is looking good.
Unfortunately the beta release can't be shared in the forum as the user has to agree to some usage terms before downloading it, this is painful but understandable. I am quite sure that if you open a ticket that refers to the 4.6.3.7 fw issues, it should not take longer than a day before you get access to the beta fw.
Please reach out to the forum moderators if your beyond warranty support.
Timothy88 wrote:
Anyone know how to submit a case if you are out of warranty and beyond the generous 90 day support? Do you try the request to replace?
I'd also be curious if anyone who has the beta installed if they've had the internet disconnects and the router going non responsive and the light turning magenta if this release addresss it?
Yes, even though i was beyond the 90 days support, but within warranty i choose the request for replace option. Shortly after i was on the phone with NG support and during that call they converted my case to a proper support case (as you would get when you are eligable for support). This case was then followed up by NG. Because of the time difference i got calls at impossible moments, never the less i was able to progress just by updating the case. I have to say that even though a long time went by since logging the case (started at August 19th) we are now very close to a solution.Timothy88 wrote:
Anyone know how to submit a case if you are out of warranty and beyond the generous 90 day support? Do you try the request to replace?
I'd also be curious if anyone who has the beta installed if they've had the internet disconnects and the router going non responsive and the light turning magenta if this release addresss it?
I just installed the beta firmware that I received through support. The intermittent disconnect has stopped but it has only since a few hours since the firmware "update." I'll report back in a few days whether this seems to have resolved the issue.
PS I did not change any of the settings after installing the beta firmware including the wifi6 AX options.
Thanks for letting us know. Let us know how it goes later on down the road.
- I spent another 2 hours on phone support with these same issues and in the end they want to have me pay shipping to send my satellite back for replacement. I asked multiple times for the beta download yet wasn’t offered it. In fact the support agent claimed to know nothing about it. I really just want that download to try it to see if it resolves my connectivity issues.
- Thanks! I will contact them
- I already contacted them a few days ago, but they never answered. It’s hard to get someone official to help you besides Mr. Furry.
Also tried to open a ticket as "hardware" but nothing so far. Sent PM's to Blanco and Darren as well but nothing yet. Why not post it in the beta forum?
First experience with the 4.6.3.16 beta fw is that the issues are not gone. I think it has improved a little bit but definetely this device disconnects keep happening all the time...(I did switch on the AX Features again after the update to the Beta FW)
Personally i think most of the issues are DHCP related, i have no configured some devices that disconnect often, to static. Lets see how that goes.
- I noticed that too. The router cannot release the IP, or keeps it in memory too long. Is there a way to release it faster?
