New - RBK752/753 Firmware Version 4.6.3.7 Released

Ok, so you called in to NG support and this was offered to you and seems to be working for you and fixed the problems you saw in last version? 

---

AK_NG wrote:
V4.6.3.16_2.0.51

---

Ok thank you. I'll direct users to NG support and ask about this. Lots of users hopefully will benefit from this.

Thank you.

Welche FW Version hast du bekommen?

Englisch Bitte

---

ad1240de wrote:

Welche FW Version hast du bekommen?

---

Both support AX modes. Both have 1000Mpbs LAN ports. So any wired speed testing thru these ports will only result in seeing near or just over 900Mpbs. You'll not see any speeds over 1000Mpbs on the LAN ports of the 7 and 8 series Orbi.

Wireless, if you have AX supporting devices, depending upon there design and #x# antenna MIMO support, you can get over 1000Mpbs on the 8 series system since it supports a 2.5Gb WAN port and if you have a 2.5Gb supporting ISP Modem/ONT and ISP services that have speeds over 1000Mpbs. On the 7 series, this is limited by it's WAN port that only supports 1000Mpbs so wired and wireless speeds,even thought it support 2400Mpbs AX wireless connection rates, will never see over 1000Mpbs speeds. 

---

michsu wrote:
So only the 8 models can see the full gigabit using AX? Actually most of the devices are AC or lower.. I’m buying a PCI Express card just today for the computer for 802.11ax Asus brand to test out.. The 7 models have that AX enabled too doesn’t it? Thank you for all your answers.

---

Thank you. I just made it much faster by running in AP mode, but disabling the wireless in the ISP router (not Orbi). I am getting better speeds across the other side of the house (400+/400+) so that's good; My 802.11ax device will come in tomorrow and I will see if it makes any difference.

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

---

michsu wrote:
It seems AP mode is faster than router mode after many tests. I don’t understand why though.

---

Probably keep this configuration until NG comes out with next FW update. 

Things to remember is that yoru ISP has a wifi and router built in.

1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/000061277/Which-features-are-disabled-on-my-Orbi-router-when-it-is-set-to-AP-Mode

---

michsu wrote:
So I turned off the first router’s wireless and leaving Orbi on, so now it’s better under AP mode. However, AP mode is still faster than using Orbi in regular router mode just by itself.

---

Loaded the Beta, fingers crossed that this addresses the isssue(s) I was having. Speed test speeds are back to being close, however the datetime is showing:"Latest test result (12:12 Sep 4, 2021)", don't know what thats all about.  Current datetime on the router is Thursday, 09 September 17:56:00.  That is in the browser the app looks to be correct.

---

Timothy88 wrote:

Loaded the Beta, fingers crossed that this addresses the isssue(s) I was having. Speed test speeds are back to being close, however the datetime is showing:"Latest test result (12:12 Sep 4, 2021)", don't know what thats all about.  Current datetime on the router is Thursday, 09 September 17:56:00.  That is in the browser the app looks to be correct.

---

Also running the beta. Hadn't been having MAJOR issues before, just the occasional drop of internet/magenta that was part of other peoples issues. Consider myself lucky but wanted to test beta nontheless. The speedtest date seems to show the previous test time. Run it twice over 5 minutes and the time/date shows the test date/time from 5 minutes ago.

Otherwise I have been rock solid stable now for 2 days.

I've asked specicailly if it addresses that issue and haven't gotten a definitive response only thing mentioned is "other stability".

Does anyone know how we can get a hold of the Firmware Beta that addresses the connectivity issues introduced with version 4.6.3.7?

I have had the same connectivity issues that everyone else has been seeing since the introduction of the updated firmware in July.

Thanks

Have you contacted NG support about the beta there offiering? 

---

Soloman wrote:

Does anyone know how we can get a hold of the Firmware Beta that addresses the connectivity issues introduced with version 4.6.3.7?

I have had the same connectivity issues that everyone else has been seeing since the introduction of the updated firmware in July.

Thanks

---

I don't have extended warranty support (90 day support ended on Sep 1st)  - can I still open a ticket and request this?

Contact Blanca_O or DarrenM via PM...

---

Soloman wrote:

I don't have extended warranty support (90 day support ended on Sep 1st)  - can I still open a ticket and request this?

---

 Since making the reccomended changes (eg moving 2.4 to 25% etc) that are outlined above my system has been fairly stable. Haven't had the disconnect issues, but several of my 2.4 devices don't connect - likely they're too far from the router. I just got the beta software. I'm afraid to try it "if it aint broke dont' fix it"... has anyone used the beta and seen the disconnect issues from the satalite fixed?

Thanks!

Interesting, after loading the beta I think this is the first time I've ever seen and entry in UPnP.

Were you able to get the beta FW?

---

Soloman wrote:

Does anyone know how we can get a hold of the Firmware Beta that addresses the connectivity issues introduced with version 4.6.3.7?

I have had the same connectivity issues that everyone else has been seeing since the introduction of the updated firmware in July.

Thanks

---

I could really use that beta firmware as well. It's super frustrating that nobody will post it and NG won't give access. Ugh.

Whats wrong with your system? 

Have you contacted NG support? 

---

swamgy1 wrote:

I could really use that beta firmware as well. It's super frustrating that nobody will post it and NG won't give access. Ugh.

---