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Forum Discussion
New RBR750 / RBS750 Firmware Version 4.6.3.16 Released
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
Fixes the issue where the s...
They need to make automatic updates an option that the user can choose or disable. As long as they're forced without the ability to opt-out/block them, I'm done with any product from NetGear.
Ok, your statement didn't make sense.
Good Luck then. Enjoy.
No worries :-).
At this point they've lost all credibility. Bad firmware releases have been a problem for years, and this last one was the last straw. I get that other vendors have issues too, but they don't force them. So instead of waking up to a borked network before critical calls and ongoing problems for days or weeks, I can wait until I have time to test the releases for stability.
It's the height of hubris and arrogance to repeatedly push bad firmware without an opt-out option.
- Oh I have to agree. I actually like Orbi the product. When it works it’s fast and reliable.
However not being able to downgrade is a huge no no for me and forced upgrades even less. I am unfortunately stuck with the Orbi so I’ll keep in the box for now. I expect at some point some level of stability will be reached. Till then it stays packed
Btw what are you replacing the Orbi with? For me I choose to go with 3x flex hds I have, a used udm and Pihole with unbound . I know which are good firmware’s for these so for now network is very stable Yeah, that's the shame isn't it? The best tri-band hardware on the market, and it's borked by a poor SDLC.
I have wired backhaul now (didn't when I first bought it), so am going with dual-band ASUS RTAX86U's for all four. Figure even if AIMesh doesn't work, I can just put three in bridge mode and run as independent AP's off one base router.
COMountainGoat wrote:Yeah, that's the shame isn't it? The best tri-band hardware on the market, and it's borked by a poor SDLC.
I have wired backhaul now (didn't when I first bought it), so am going with dual-band ASUS RTAX86U's for all four. Figure even if AIMesh doesn't work, I can just put three in bridge mode and run as independent AP's off one base router.
There's a writeup on Dongknows about optimizing AiMesh:
:-) That's exactly the one that I used to pick the units. He's got good stuff!
COMountainGoat wrote::-) That's exactly the one that I used to pick the units. He's got good stuff!
That's what was pushing me toward AiMesh (since I already was in to Asus), but then made the mistake of believing the Obi hype. Don't get me wrong, I still think Orbi (with working firmware) DOES do mesh better than Asus (even AiMesh - I believe Dong uses AiMesh himself), which is PART of the reason why I put it as AP to my Asus a few weeks before the DNS issues crept up in the v3 firmware and the total cluster that is v4.
When it's time to move on (my wife says it happens WAY too often), it will never be NG anything again, even if I have to install more access points to cover what the Orbi is covering now.
My wife and I got so fed up with all the firmware issues and Netgear's inability to publicly address the problem that I ended up downgrading to v3. It's documented in solutions above, but I manually downgraded the satellites, then manually downgraded the router (have to disable the hide element on 'yes' button during the process), then reset the satellites and they automatically rejoined the router. I've blocked the update servers with my Pi-hole and, not surprisingly, everything is working fine again. This whole debacle is a friggen joke. My wife is an executive that works remotely 50% of the time and she was dropping off important company conference calls (most of which she is the host or senior member of), our TVs were constantly dropping connections, our wifi calling would fail, and the satellites were out of sync 50% of the time. It blows my mind that we haven't been given any sort of public apologies, offerings of complimentary assistance, or the option to return out products. I'm really bummed out that I didn't purchase through Costco, cause I would've sent it back like a bad habit. For now, I'm satisfied with the system working again, but I am definitely not offering the Orbi products as a solution to my clients anymore (and I've installed for probably 50+ households). Ubiquiti has had firmware issues in the past (they had a version 3 firmware at one time that wouldn't automatically upgrade and you had to SSH it), but nothing so catastrophic as this garbage and they were on the forums immediately offering assistance with resolution. I'm going to keep checking these forums daily for a formal update & solution, but I'm not holding my breath.
COMountainGoat wrote:No worries :-).
At this point they've lost all credibility. Bad firmware releases have been a problem for years, and this last one was the last straw. I get that other vendors have issues too, but they don't force them. So instead of waking up to a borked network before critical calls and ongoing problems for days or weeks, I can wait until I have time to test the releases for stability.
It's the height of hubris and arrogance to repeatedly push bad firmware without an opt-out option.
First, there are actually users on this forum that have zero issues with these firmware updates, including myself. Also there are other vendors that indeed push firmware updates without user intervention. Google is one such vendor. In my six years on Google Wifi, some updates were solid, others missed the mark. Eventually I think all most of these vendors eventually get it right.
Mr410 wrote:First, there are actually users on this forum that have zero issues with these firmware updates, including myself. Also there are other vendors that indeed push firmware updates without user intervention. Google is one such vendor. In my six years on Google Wifi, some updates were solid, others missed the mark. Eventually I think all most of these vendors eventually get it right.
I'm glad there are people on this forum - includiing you, who have zero issues. In the decades of experience I've had supporting technology, iit's not uncommon for some to have issues and others not. Various reasons for that. But - I've also realized just because some other company does one thing does not make it riight for another to continue that practice.
When I first bought my Orbi system, it was highly rated and allowed you to manually install firmware when they became available. It allowed you to control when you may have the time to troubleshoot. It was also a time when people tended to go to an office to work - so the issues you had at home were limiting most people to streaming, gaming, browsing, etc. Some did work at home as well, yes. But it wasn't as prolific as it has been this past year or so.
The other concern is many people may be experiencing issues and not realize it. This Orbi firmware could be the reason behind why their computer, IOT devices, TV, etc are having periodic connectivity issues. They blame, not the router, but the ISP. Or the device. I'm willing to bet some people don't realize they aren't connecting to their satellite as the ssytem allows better experiences with it in place, but the router is taking care of their connectivity. Eventually, though, they will wisen up. Or replace their system with another since they are having issues and aren't technically savvy enough to troubleshoot.
In closing - this experience is crap. Orbi dosn't "just work" and and I'm one who has noticed degredation of services over the past year or so. I was good for a few months. I'd trash the system and replace it - but I spent a crap ton of $$$$ on this system I'd prefer Netgear to pull their perverbial head out of their backside and fix things. I'm losing hope, though, and looking at other companies. And no way I'm recommending Netgear anything to people who seek my guidance - including the company I work for. it may be a lower cost than Cisco gear for use at small sites, but damn - no way Jose.
I'd return the system and find something that does work for you then.
- My issue is Orbi , before the firmware fiasco, did work for me and quite well all over house my wifi speeds were 500 and that was amazing .
So if you are suggesting we should return the system ( most of us can’t as beyond return time) and what system would be better than old Orbi.
Have to add that i feel exactly the same as this.
Said better than I could.
“ In closing - this experience is crap. Orbi dosn't "just work" and and I'm one who has noticed degredation of services over the past year or so. I was good for a few months. I'd trash the system and replace it - but I spent a crap ton of $$$$ on this system I'd prefer Netgear to pull their perverbial head out of their backside and fix things. ”
Netgear, roll back to stable the firmware or actually fix it. Lol it is that easy You can roll back FW if you want too.
- For the price of the system that is equivalent saying I should rebuild the transmission once a month so I can drive my vehicle. When there is a defect in my brand new vehicle
Again thank you for providing info for others that want to jump through all the hoops. And I would do it if pains up to $50 for the system Ok under $100 lol but not for the current price the system costs
Yes have seen all the many many hoops customers who bought a product can do to roll back. All I’m willing to do is I will get the file manually update the firmware with the old versions. But , then the auto update feature ruins it.
Better answer is Netgear can roll back FW so the customer is not forced to do the work the company should do.
Again am a computer programmer for 20+ years And many different languages/formats.
It is much easier for Netgear to rollback
Unless
The system is badly set up and that is very scary.
(Yes opened tickets and contacted many but it clear Netgear does not care for Orbi customers )
Hope all know this comment is another hoping Netgear see and maybe one employee see it and say will do something not directed at users offering suggestions Something to make contact with NG support about or PM a forum moderator then.
- Guess you Missed that in my post been there and contacted many time and look where is got us lol.
Helping them do their jobs …and no paycheck like they get.
Thanks anyway - I send Darren messages but he does not reply. Funny part is I work in hosting, if we break things we talk to our customers. This company breaks thing and stays silent for weeks. Complete joke actually. I'm not even looking for an immediate fix but just for a response from Netgear to show that they care. Even that is too much for them.
I'm never buying any product of them again that decision is already made, not because they're making bad products but due to this complete silence and not taking us seriously. Have you tried the v14 FW yet?
Jeffoz wrote:
I send Darren messages but he does not reply. Funny part is I work in hosting, if we break things we talk to our customers. This company breaks thing and stays silent for weeks. Complete joke actually. I'm not even looking for an immediate fix but just for a response from Netgear to show that they care. Even that is too much for them.
I'm never buying any product of them again that decision is already made, not because they're making bad products but due to this complete silence and not taking us seriously.- Doesn't work for the 850s so no. Can't try it out.
Please post in the 850 series forum thread regarding any experiences then please for your model Orbi:
Thank you.I've upgraded to the new firmware now and the stabaility is noticabley different... it' much better. Performing as it was prior to the last FW version.
Did you up grade to v3.16 or v5.14?
tomhutchings wrote:
I've upgraded to the new firmware now and the stabaility is noticabley different... it' much better. Performing as it was prior to the last FW version.
Upgraded from v3. I returned my first RBS753 and Amazon sent me a replacement. Plan was to see how the new FW was before deciding on next step (return/refund)
My RBR auto updated and the RBS's (2) remained on v3 then overnight upgraded to N-1 of v4 FW (the dodgy one)... I then triggered an update to latest FW for the RBS. Everything seems ok for now... as it should be, right :-)
So are you on v14 now?
I recommend a full power OFF of the RBS and RBR for at least 1 minute then back ON with the RBR first the RBS lastly.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
