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New - RBR750 / RBS750 Firmware Version 4.6.8.2 Released
New Features: 04/27/2022
Supports Smart Parental Control (SPC)
Removes the remote management feature from the router web interface (if disabled at time of update) to improve router security.
...
This is a totally unacceptable answer. So now I have to spend my time(very valuable as I'll never get it back) to get a system that was working back working again. I have many DHCP reservations and it is painstaking to reenter them.
Netgear should not be automatically breaking or destabilizing working systems.
What is so difficult about adding an option do disable automatic firmware updates?
I also don't give a crap about their stupid Game Booster. Maybe people should get outside once in a while.
What I care about is having a stable reliable network. Which apparently is not Netgear's priority.
Factory reset and re-load the last saved configuration file if you have one on hand.
Tried on the previous problem, still had issues and you yourself said you have seen issues loading from a backup file.
AGAIN UNACCEPTABLE ANSWER!!!. Put in an option to disable auto updates!!!!!!!!!!! Or actually test the releases thoroughly. I guess why do that when you can have your user base test if for free. Actually we're basically paying Netgear to test by purchasing the hardware. Good business plan on their part I guess.
You can try loading the config file after the factory reset. Some users have seen it work.
I could or they could just stop auto updating MY ROUTER!!
It seems Netgear is more focused on their subscriptions then they are delivering a stable quality product.
Netgear must be very 'kind' to you.
I get FW updates just like everyone else. I don't block them either.
Ya we get it. Nothing else we can do currently.
So lets let others comment and give feedback on there experiences on this version of FW and keep this thread on track.
Thank you.
Had to perform a full factory reset on router and satellites. Web interface for the router is accessible again, but it doesn't show the satellites to be connected....HOWEVER...they satellites are connected. I can access the web interface for the satellites by hitting their IP's directly and they show to be connected to the network (and they show to have some of my devices connected to them).
The good: router's web interface is accessible again.
The bad: router's web interface shows ZERO satellites connected (yet they are definitely connected).
So all the comments and feedback is good - I am going to hold off doing anything until I get back from my trip. My better half works remotely and I can’t have this not function. I don’t have a good feeling that a factory reset will work and worse yet, render my network useless.
Does any Netgear employees troll this forum? Is there a definitive fix that could be provided ‘cause I am not seeing this form all the posts.
Mine updated automatically to 4.6.8.2 and so far no issues.
With the previous version I had to reset and reload the config after manually updating due to random router crashes.
Maybe this recent reset helped ensure the latest automatic update worked fine?
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System- Restoring from a backup does always fix the problem.
Had my first post 4.6.8.2 crash last night. This morning I have reset to factory and re-loaded my backup to see if this fixes the issue.
It does seem this router needs a reset and reload after every firmware update!
Odd. I never had crashes after updating firmwares. Just annoying bugs like the former guest network connection issue to the Internet.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
If it happens again, try a factory reset and setup from scratch with out loading a saved backup from file.
Talk2Mike wrote:
Had my first post 4.6.8.2 crash last night. This morning I have reset to factory and re-loaded my backup to see if this fixes the issue.
It does seem this router needs a reset and reload after every firmware update!
Well sadly I think I'm also going to have to perform a factory reset since updating. Twice now, I've had complete loss of wifi, and the time it takes for it to come back makes me feel like it is doing some sort of hard reboot (it takes a few minutes to return). All devices lose access. Phones, Laptops, Cameras. Just as if someone had turned the power off at the switch. At first I was hoping it was a one off, but it happened again today randomly.
Up time shows 2hrs 38mins (So 15:39 is the correct time for when it came back online). Logs don't anything prior to the loss. All they show is the device re-initalising, then grabbings some IPs, edge router connects, then it corrects its time with NTP and off it goes like nothing has happened. 😐
- [Time synchronized with NTP server] Wednesday, May 04,2022 15:39:11
- [Internet connected] IP address: 10.9.x.x, Tuesday, Dec 07,2021 02:45:41
- [DHCP IP: (192.168.x.x)] to MAC address XYZ, Tuesday, Dec 07,2021 02:45:40
- [DHCP IP: (192.168.x.x)] to MAC address XYZ, Tuesday, Dec 07,2021 02:45:39
- [DHCP IP: (192.168.x.x)] to MAC address XYZ, Tuesday, Dec 07,2021 02:45:39
- [Initialized, firmware version: V4.6.8.2_2.1.9] Tuesday, Dec 07,2021 02:45:37
Another job for the weekend.
Ok thanks for letting us know. Ya, a reset maybe needed. I am tracking this as well. Seeing odd system time resets and reboots for unknown reasons. After you reset and setup from scratch, keep track of the system uptime from 1st start and see if anything changes here.
Jimbo84 wrote:
Well sadly I think I'm also going to have to perform a factory reset since updating. Twice now, I've had complete loss of wifi, and the time it takes for it to come back makes me feel like it is doing some sort of hard reboot (it takes a few minutes to return). All devices lose access. Phones, Laptops, Cameras. Just as if someone had turned the power off at the switch. At first I was hoping it was a one off, but it happened again today randomly.
Up time shows 2hrs 38mins (So 15:39 is the correct time for when it came back online). Logs don't anything prior to the loss. All they show is the device re-initalising, then grabbings some IPs, edge router connects, then it corrects its time with NTP and off it goes like nothing has happened. 😐
- [Time synchronized with NTP server] Wednesday, May 04,2022 15:39:11
- [Internet connected] IP address: 10.9.x.x, Tuesday, Dec 07,2021 02:45:41
- [DHCP IP: (192.168.x.x)] to MAC address XYZ, Tuesday, Dec 07,2021 02:45:40
- [DHCP IP: (192.168.x.x)] to MAC address XYZ, Tuesday, Dec 07,2021 02:45:39
- [DHCP IP: (192.168.x.x)] to MAC address XYZ, Tuesday, Dec 07,2021 02:45:39
- [Initialized, firmware version: V4.6.8.2_2.1.9] Tuesday, Dec 07,2021 02:45:37
Another job for the weekend.
Works stable, except for one serious issue.
Issue? My OOMA Telo is recognized as an Orbi Sat and is not working correctly as a VoIP device. I've reset the OOMA and I've reset my Orbi RBK753 setup to no avail.
While everything else is fantastic, my VoIP service for phone is now completely useless.
Anyone else own an Ooma Telo and having issues since this update?
Is the OOMA device wireless or wired to the system?
What happens if you put the OOMA in the RBRs DMZ? Setup a IP address reservation for the OOMA device on the RBR first.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
SeaRefractor wrote:
Works stable, except for one serious issue.
Issue? My OOMA Telo is recognized as an Orbi Sat and is not working correctly as a VoIP device. I've reset the OOMA and I've reset my Orbi RBK753 setup to no avail.
While everything else is fantastic, my VoIP service for phone is now completely useless.
Anyone else own an Ooma Telo and having issues since this update?
Wired.
It's fixed now. While I had reset the device, I had to unplug it and connect the "home" connection to my laptop and reconfigure the device. I don't use the Ooma as a router, which is what Ooma would prefer but the ethernet port is only the super slow "fast ethernet". If they released the device with the only change for modern ethernet, I might be interested in their Zscaler security feature, but for now it just hangs off of the Orbi router.
ONT is a Adtran 424 for Fiber optic hand off.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
SeaRefractor wrote:
Wired.
It's fixed now. While I had reset the device, I had to unplug it and connect the "home" connection to my laptop and reconfigure the device. I don't use the Ooma as a router, which is what Ooma would prefer but the ethernet port is only the super slow "fast ethernet". If they released the device with the only change for modern ethernet, I might be interested in their Zscaler security feature, but for now it just hangs off of the Orbi router.
ONT is a Adtran 424 for Fiber optic hand off.
Agreed this is unacceptable. I rely on the web interface as 90% of the time the Orbi app refuses to connect. To remove the web interface without fixing the problem with the app is just arrogant, as well as the fact that as far as I have found, the app is not compatible with the Orbi when in AP mode. My RBR750 and two satellites are completely inaccessible to me, Netgear wants me to pay them money to fix the screwed up code they pushed to my devices yesterday morning. Nope.
I won't have time to completely reset and rebuild everything for weeks and just hope everything stays up until then.
I presume there fix would be a reset anyways. Another user already contacted support and that was given to the user.
Seen other users already post that a factory reset and setup from scratch helps gain access to the RBRs web page at least using a wired PC and web browser.
Orbi app is known to have issues and NG IS aware of it.
If you can't do any resets soon, let the system be until such time that you can or check back here in the forums for any updates on information.
neknek wrote:
Agreed this is unacceptable. I rely on the web interface as 90% of the time the Orbi app refuses to connect. To remove the web interface without fixing the problem with the app is just arrogant, as well as the fact that as far as I have found, the app is not compatible with the Orbi when in AP mode. My RBR750 and two satellites are completely inaccessible to me, Netgear wants me to pay them money to fix the screwed up code they pushed to my devices yesterday morning. Nope.
I won't have time to completely reset and rebuild everything for weeks and just hope everything stays up until then.
Do people know how often (on average) NG forces the buggy auto-update of new firmware on their Orbi products? I figure that if I want to keep using Orbi, I just have to spend two hours to overwrite the auto-update with the manual update, factory reset, etc. each time they force the auto-update on me.
They are like doctors who force you to take medication that causes all sorts of health problems. I only see the harmful effects of the medicine and none of its benefits.
I can probably tolerate manual fixing the problem once every three months (4 times a year, say). But if it is more often than that, I will just have to take loss, ditch my Orbi, and switch to a more reliable brand.
Prior to Orbi, my experience with my previous Linksys router was a lot more pleasant (used it for more than 10 years with occasional power-off cycles only).
I am not aware of any statistics on Netgear firmware updates. Sometimes a year goes by. Sometimes less time. Also varies by product.
It will be a good idea to keep a current backup of the configuration. Doing a Factory Reset is nearly "pain free" when the previous configuration can be loaded from a file.
Another alternative is to block automatic firmware updates, as this user did. See message 10 in this post:
CrimpOn. Thanks for the pointer. I took a look. The whole strategy centers around trying to block the sites where the auto-update virus resides.
The way to deal with virus, there are two groups of strategies: 1) avoid getting the virus; 2) try to wipe out the virus after you gets it.
Most of the discussion and solutions offered in this forum belong to strategy 2. Manual update, factory reset, is a way to wipe out the auto-update virus launched by the NG team. So far, 2 has worked for me in the recent few firmware-update iterations. But the clever auto-update virus team at NG may decide later to remove the manual-update option in their admin tool -- who knows. Infecting the Orbi community with their auto-update virus seems to be their mission, and giving the community no way to evade the virus seems to their mission.
As for strategy 1, I actually found a number strategies that have been closed out by the auto-update virus team at NG. I suppose the team at NG mutates the auto-update to circumvent these strategies also.
Maybe the long-term solution is to surrender and move to routers of another brand.
