New - RBR750 / RBS750 Firmware Version v4.6.7.5 Released

Sorry for all the mesages on here on this.

FWIW, IMHO I recommened you

• Follow the original post from Furrye38 (at the top of this chat). Follow the steps word for word. Appreciate the early heads up in this forum for that Furry38
• Then do a factory reset after the upgrade (or you are wasting your time)
• Then rebuild your Orbi setup from scratch, do not load a previoulsy saved config. Yes I know this is a pain, trust me I know, I have to add over 50 devices back each time I rebuild the darn thing. Keep an Excel spreadsheet or text file with all your device details and then copy & paste is your friend
• During my rebuild the only non-default step I took was to disable Upnp and disable 20/40 MHz Coexistence

• Hopefully, your wifi drop outs will cease or reduce considerably

If anyone knows how to get the Remote Access option back, from firmware v3.x, and that can survive a factory reset please let me know

Anyone got logs emailing to them and/or DDNS working?

Yes, I have spent a fair amount of time on this POC and I get your point, but I think it's misplaced IMHO.

Anyone that is here reading all these posts is here because have no other viable option of getting assistance with their POC and are desperate. You'll only ever get this type of help in a user forum, you have to pay for anything better.

I'm simply posting what has worked for me and I appreciate it won't necessarily work for anyone else. But, it might or may point them in another direction or worse case console them that they are not alone in the struggle.

I will never ever buy or recommend Netgear routers in future and will actively avoid them like the plague. I have had issues with the previous 2 Netgear routers that I have had and now know better. They used to be one of, if not the best platform, but those days now seem a very long time ago. The only way Netgear can keep me as a customer is to give me a brand new system with firmware that works 100% out of the box. Other than that, I will go elsewhere when I get my next router, as I suspect pretty much everyone else in this forum will do.

My final 'Doom and gloom point' for Netgear is simply - "You reap what you sow!" If you don;t fix this disaster it really won;t matter in the longrun (which will be short)

No offence meant to anyone or anything in the above

Keep the faith - This is the way :smileyfrustrated:

Based on the error wording, you likely need to set up an application password for the smtp relay. This is a common 'fix' when 2-step verification is enabled...I am not a fan of it, but then again it is a hosted service and it is limited by all the things.

https://support.google.com/mail/answer/185833?hl=en#zippy=%2Cwhy-you-may-need-an-app-password

"When you use 2-Step Verification, some less secure apps or devices may be blocked from accessing your Google Account. App Passwords are a way to let the blocked app or device access your Google Account."

I'm only using gmail as a secondary test, have the same issue with my none gmail account 

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Foden wrote:

I'm only using gmail as a secondary test, have the same issue with my none gmail account 

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Sorry, I cannot tell from this if port 465 gives the same error message as port 587.

Please note that I do not have 2-factor authentication enabled on the Gmail account that I use to send log files from the Orbi.

(I enabled 2-factor authentication on Gmail right before a 2014 trip to the UK and was totally screwed when I bought a SIM card in London and no longer had access to my US phone number.  NEVER make any significant change before foreign travel!)

See msg 20

I don't have 2FA setup on gmail either, but it also fails on my non gmail account. Looking to see if I can see that anywhere in the debug files

and yes, LOL, rooky international travelr mistake =^)

port 465?

I'm getting the same error/issue with 465 or 587

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Foden wrote:

I'm getting the same error/issue with 465 or 587

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Thanks.  I sometimes become fixated on tiny details.  It appears there actually is a solution for 2-factor authenticaion on GMail:

https://stackoverflow.com/questions/26736062/sending-email-fails-when-two-factor-authentication-is-on-for-gmail 

Not relevant to this discussion, but something I had never considered.

This may be put down to my Orbi being the (old) RBR50 and this post is regarding the s**t storm over RBR750 firmware.

The release notes (message #8 above) mention fixing a problem with Orbi logs. (the note makes absolutely no sense to me, but that is also immaterial).  If someone went tramping through the logging code, may be they whacked the ability to send logs via email?

DDNS entries in basic_debug_log.txt - 100% correct

ddns_cgi_alarm=0
ddns_checked=0
ddns_enable=1
ddns_hostname=
ddns_last_ip={public IP address}
ddns_netgear_best_ip={public IP address}
ddns_netgear_clientkey=
ddns_netgear_clinetid=
ddns_netgear_confirmpasswd=2
ddns_netgear_email={email address}
ddns_netgear_haveaccount=1
ddns_netgear_hostname={host name}
ddns_netgear_hoststatus=2
ddns_netgear_passwd={password}
ddns_netgear_success=-1
ddns_passwd=
ddns_server=4
ddns_update_time=0
ddns_username=
ddns_wildcard=0

email info in basic_debug_log.txt and is also 100% correct

fw_email_addr={email address}
fw_email_alert=0
fw_email_auth=1
fw_email_block=0
fw_email_enable=1
fw_email_from=RBR750@netgear.com {possibly the issue is the sender email address, i.e. not part of my email domain}
fw_email_pid=4621
fw_email_port=587
fw_email_pwd={password}
fw_email_sche_am=pm             This and the next 4 lines are the send log frequency settings
fw_email_sche_day=0
fw_email_sche_hour=6
fw_email_sche_mode=2
fw_email_send_all=0
fw_email_smtp={outbound email server}
fw_email_to=
fw_email_user={email address}

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Thanks.  I sometimes become fixated on tiny details. I'd noticed :smileylol:

 

Think the outging server doesn't like the from email address being outside of it's domain - punts it as its seen as being invalid, bogus etc treated like it was an open relay so gets rejected instamtly??

 

Anyways, too tired after all this mesisng around today, tomorrow is another challenge only 1 sleep away.....

Well, this is just crazy.  My basic_debug_log.txt does not have any entries like those for fw_email or ddns.

One wonders what that RBR750@netgear.com is all about.  It certainly is not the email ID used to log into the smtp server.

That is weird, this is all I set on the debug page - then hit Start Capture

(image keeps disappearing, if it's not present the only setting I select is Start Debug Log Capture when boot up)

This error is because you have 2 factor auth set up on your gmail account.