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Forum Discussion
New RBR850 / RBS850 Firmware Version 4.6.3.16 Released
Security Fixes:
Fixes security vulnerabilities.
For more information about security vulnerabilities, visit https://www.netgear.com/about/security.
Bug Fixes:
Fixes the issue where the s...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
mgdurand1 wrote:
I have the RBR850 system with three RBS850 satellites. Two consistently say service unreachable and the model name is blank. I only ppaid @ 1500.00 or so for these within the last few months so I guess perhaps that was not enough, but it would be nice to have the firmware fixed (4.6.3.16) so I don;t have to worry about it. Any ideas appreciated. Resetting does not work.
No modem. Direct fiber connection from LUS Fiber. Has worked fine for years with prior iteration of the Orbi and with the 6 for months.
Well. Third time was the charm. Disconnected and reconnected and resynced all satellites that were giving me the odd messages (no model number showing; could not connect to ...). Suddenly, all is right. Connection issues resolved. All info shows on webpage. Hope the next firmware update is trouble-free.
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy.
mgdurand1 wrote:
Well. Third time was the charm. Disconnected and reconnected and resynced all satellites that were giving me the odd messages (no model number showing; could not connect to ...). Suddenly, all is right. Connection issues resolved. All info shows on webpage. Hope the next firmware update is trouble-free.
not sure if its firmware related but one of my satelites shows no connected devices for the last few weeks.. ive done a few factory resets and can't get it to add back to app or web gui but after a while left on it reconnects to router and appears online in the app/web with an ip address but still no devices will connect to the satelite. tried contacting netgear support but as im past 90 days since purchase they won't troubleshoot or authorize an RMA unless i pay for a support contract. Not sure what to do next.
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
I would power OFF the ISP ONT for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP ONT and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser. Skip adding the RBS during the setup wizard. Add them afterwards.
mgdurand1 wrote:
No modem. Direct fiber connection from LUS Fiber. Has worked fine for years with prior iteration of the Orbi and with the 6 for months.
Not OP but a factory reset appears to have cleared up the main issue, however, I have a new issue now whereby I cannot get two additional satellites to sync with the router regardless of what I try. Any ideas?
Did you reset the RBS as well then try to sync them using the RBRs web page to add them wirelessly with the RBS in same room or near by the RBR?
If this doesn't work, try connecting the RBS to the RBR using a ethernet cable. Let it sync for a good 5 minutes, once the front LED turns OFF from BLUE, disconnect the ethernet cable from the RBS. Monitor the status on the RBRs web page for next 5 minutes and see if the status changes from wired to 5G with a GOOD status.
I put my 8 series back online this past weekend.
What I did:
Only problem I saw that was resolved by connecting 1 RBS to ethernet to the RBR:
skeelo wrote:
Not OP but a factory reset appears to have cleared up the main issue, however, I have a new issue now whereby I cannot get two additional satellites to sync with the router regardless of what I try. Any ideas?