Orbi 753 unencrypted 5ghz network even though WPA2 security is turned on

I tried plugging the ethernet cable from the ISP model to the RBR WAN port. I was able to get the RBS and RBR to sync up in wireless mode. However, the wifi network that is broadcasted does not provide Internet connection. This is weird :/

My bad, actually the wifi is working on the RBR. I think it was an issue with the ios device i'm using to connect to it. I've sync the RBS with the RBR in wireless mode in close proximty. Afterwards, I powered off the RBS, brought it to the further end of the house. Plugged in the ethernet cable coming from the switch to the LAN port.

The RBS is not detected as a recognised satellite device in the list of attached device in the RBR.

I decided to bypass the switch and connect the RBS to the RBR. It syncs, but same issue. 5ghz is running with security type none. I did what was suggested: switch to WPA3 and sync again. With this, the RBR and RBS has the same wifi security settings. However, when I toggle it back to WPA2, the same issue occurs.

This is definitely a FW bug. It's easily reproducible.

SO the RBS is wirelessly connected to the RBR when you have the WPA setting? How long are you waiting to refresh the RBS page when you check the status here?

Do you have 1 or 2 RBS? 

I have 1 RBS. I checked it after 1 or 2 minutes. But the RBS has been running for some time now, 30mins, with ethernet backhaul directly connected to the RBR Lan port. It's still reporting no security on 5GHZ.

Ok, Lets get this right...RBR is in AP Mode with it's WAN Port connected to host router:

So ethernet at the remote locaiton is no security on RBS. 

Ethernet near by RBR with a patch cable is with good security on RBS?

Wirleess RBS connected to RBR is good security on RBS? 

Ok, Lets get this right...RBR is in AP Mode with it's WAN Port connected to host router:

Yup.

So ethernet at the remote locaiton is no security on RBS. True.

Ethernet near by RBR with a patch cable is with good security on RBS? Have not tried this.

Wirleess RBS connected to RBR is good security on RBS? 

Used to be true. Not true anymore. When I tried syncing in wireless mode, the satellite ended up with a green pulse ring light.  I tried doing a factory reset on the Router and Satellite. Right now, the router cannot even detect the satellite in wireless mode. The syncrhonisation just isn't working.

I think it might be a faulty satellite device. Is the satellite supposed to go into a state with non blinking white pulse light? Mine is forever blinking.

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gerald732 wrote:

 

Ok, Lets get this right...RBR is in AP Mode with it's WAN Port connected to host router:

Yup.

 

 

So ethernet at the remote locaiton is no security on RBS. True.

Ethernet near by RBR with a patch cable is with good security on RBS? Have not tried this.

Had hoped you would have tried this. However seem that this may not work at this time....

 

Wirleess RBS connected to RBR is good security on RBS? 

Used to be true. Not true anymore. When I tried syncing in wireless mode, the satellite ended up with a green pulse ring light.  I tried doing a factory reset on the Router and Satellite. Right now, the router cannot even detect the satellite in wireless mode. The syncrhonisation just isn't working.

Can you factory reset the RBS and connect 1 wired PC to the back of the RBS and wait 5 minutes and see if you can access the RBSs web page at 192.168.1.250? If so, Try sending the RBS FW file here. 

 

I think it might be a faulty satellite device. Is the satellite supposed to go into a state with non blinking white pulse light? Mine is forever blinking.

Ya I'm thinking you have a bad RBS unit. I would make contact with NG support and ask them for a RMA for a RBS unit or the entire system, both RBR and RBS. You can ask for a cross shipping RMA as well. This will allow you keep your current system while they ship you a new unit out. If you can, Test the new RBS to the old RBR to see if the problem appears, would be telling. If the problem continues, then of course, install the new RBR and RBS and test. I would recommend testing the RBS near the RBR initally with wireless, then if status is good after say 5 minutes, then connec the RBS via ethernet cable and check again. 

 

 

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Okay, I actually powered off and on the RBS after factory reset, and i'm able to sync it up successfully in wireless mode. I did the wireless sync up, then cable patch in Router mode. Subsequently, I switched it to AP mode. I did not remove the RBS as a device in the attached list. It was able to sync in wireless mode. I then did a cable patch between the RBR and RBS beside each other. The sync worked.

Now when I placed RBS at the other end of the house with direct connection to the lan port of the RBR, it's able to sync as well. The security settings is correct.

Oh my god, I think this device and its firmware is clearly not a finished product. But I'm glad that it's working now. Though, I still wonder if this was because of a defect in either the RBS or RBR.

This time round, I did the setup on the ios mobile app except for when changing the region to Singapore and switching to AP mode from Router mode.

Hope this helps anyone else that's facing the same issue.

Ok, when I configured my RBR and RBS, I used the RBRs web page and setup the RBR for AP mode and configured it all using a web browser. Not the Orbi app. Wondering if there is something in the app causing problems. Not the first time it could be blamed. 

I'd take a backup configuration to file on the RBR for safe keeping. 

Let us know how it goes in next couple of days. Hoping it should be ok now. 

If you feel this is a FW issue, you'll need to contact NG support and talk to them about it. Others have not seen this, accept for you and one other. The other seems to have resolved it. IF you can resolve yours then contact NG support and have them help you. There is nothing we can do here in the forum for you.

I have not seen with with my system as of yet. 

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fangruoyuan wrote:
I think the satellite is fine，this kind of device is not that easy to be broken if you got it good in the first time. Don't be a tester again，it is a firmware issue. All they ask you to do is totally waste of time. They just refuse to acknowledge this problem. It exists since orbi（ax）put on sale.

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Maybe give this a try and see if it helps. Again your system maybe in a bad state is all. One user having problems doesn't consitute a global problem in FW. IF NG isn't acknowledging it then probably means they checked and it's not a problem. You need to take steps to correct your system or ask NG for additional help and support. Maybe an RMA.

My RBK50 system doesn't see this as well. Wireless or wired RBS. All is secure on current FW. Same goes for my Orbi AX system. 

This user was able to get this going:

https://community.netgear.com/t5/Orbi-AX/Orbi-753-unencrypted-5ghz-network-even-though-WPA2-security-is/m-p/2081442/highlight/true#M14139

I suggest you try this as well. 

Until they do, you seem to be the only one. Again, Try what other users have done or contact NG support. 

Good Luck.