Orbi CBR750 Bad Firmware, cannot roll-back.

Question

Netgear sent Firmware version V4.6.3.6_2.0.48 to my CBR750 which they have determined bad, and I have a few devices that will not connect now that the firmare has been pushed.&nbsp; If I try to roll-back to the suggested version, V3.2.18.2_1.4.14, it is not possible.&nbsp; I have contacted thier support and the best answer they can give me is wait for the next update, really?&nbsp; So Netgear, has now broken my hardware with thier firmware update and will provide me with no option.&nbsp; My device is still under hardware support, and Netgear will not provide me with a new unit that actually works.&nbsp; I can't say I would suggest purchasing Orbi or Netgear products.

tman1973 · Answer

Same issue with my router. Called support and they have no other options than sign up for a support plan. Crazy. I beleive firmware issues are intentional so people will sign up for support. Bad business practice and I hope netgear would change. They should be providing patches to fix the issue rather than asking to pay for support and then they try to fix the issues. Totally unhappy.&nbsp;

FURRYe38 · Answer

What is wrong with your unit that v4 is not working?&nbsp;
Has a factory reset and setup from scratch been performed since last FW update?
&nbsp;
Please post a copy and paste of the modems connection status page.Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute them back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
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drewbab1229 · Answer

Everything has been completed?&nbsp; Go to the home page for the product and see what they say should be the current firmware?&nbsp; Netgear broke my router, admitted to it, and won't do anything about it!&nbsp; Total Joke!!&nbsp; Wait a few weeks, while you can't watch or use your TV, great company!!

drewbab1229 · Answer

They actually admitted it was their fault.&nbsp; However, they will do nothing.&nbsp; Worst company on this planet.&nbsp; Can't even roll-back the firmware, becuase the firmware they installed destroyed my device.&nbsp; Great Company!

FURRYe38 · Answer

Please contact a forum moderator to see if they can help you out.
DarrenM&nbsp;vkdelta&nbsp;
Thank you.&nbsp;

Forum Discussion

Orbi CBR750 Bad Firmware, cannot roll-back.