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Forum Discussion
FURRYe38
Mar 09, 2020Guru
Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?
Just curious if anyone out here in the public forum are seeing this version pop up as available on there RBRs web page? IF so, please post what version of FW you currently have loaded. Up to y...
- Mar 20, 2020
Problems seen on v10.11 since 3/9 have been addresses and fixed by NG. They reported that it was something having to do with there cloud systems. v10.11 FW was put back up on there auto update servers for users to download as of 3/19. These problems have been resolved.
If users are noticing any futher problems please make a new post about it or contact NG support.
Enjoy.
FURRYe38
Mar 10, 2020Guru
Eeeks sorry to hear about the sewer spillage. Hope things will get cleaned up for you.
v11 seems pretty good. I have it loaded on mine. Finally get to run in router mode with a xbox game console. Could not do that before this version.
Back ups are good.
VerneArase wrote:I saw it was available yesterday but I dithered ... lots happening in my house including a sewer "fill up" which spewed level 3 sewage water in my family room, contaminating my lower level (where the RBR850 is).
Today I took a look, and my current version is 3.2.10.11.
Didn't know that they auto-applied firmware any more, but all seems fine.
Time to take another back up ...
xnolightx
Mar 10, 2020Star
I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
- DoctorAMar 11, 2020Luminary
I am also seeing intermittent drops on many devices on the network after 3.2.10.11. It was working fine all wired for few months now.
After 5 months this is becoming unacceptable. - cruisencodeMar 10, 2020Apprentice
xnolightx wrote:I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
I'm experienceing similar issues with this new firmware version. Besides my Google Nest Hub Max, my Ooma device keeps disconnecting as well.
- FURRYe38Mar 10, 2020Guru
What happens if you disable AX mode?
cruisencode wrote:
xnolightx wrote:I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
I'm experienceing similar issues with this new firmware version. Besides my Google Nest Hub Max, my Ooma device keeps disconnecting as well.
- xnolightxMar 10, 2020Star
Support walked me through hard resets (using the pin on the back of the device) to no avail. I suggested reverting back to 3.2.9.2 and that has addressed the disconnects for now. My case is still open until they have investigated any issues they may have with the current firmware version. I've been told that might be a 3 hour window.
- FURRYe38Mar 10, 2020Guru
Please factory reset the RBR and RBS and setup from scratch. This should clear your issue.
I have v11 loaded and haven't seen any problems like this with it loaded.
xnolightx wrote:I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
- xnolightxMar 10, 2020Star
I did try that, but unfortunately it did not resolve the issue. Any attempts to revert to the previous firmware version seems to ultimately put me back on this version which completely renders the device useless.I have a case open with support at the moment and I'm waiting on the line for some assistance.
- FURRYe38Mar 10, 2020Guru
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Is the RBS wirelessly or wired to the RBR?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Hopefully support will help out.
xnolightx wrote:I did try that, but unfortunately it did not resolve the issue. Any attempts to revert to the previous firmware version seems to ultimately put me back on this version which completely renders the device useless.I have a case open with support at the moment and I'm waiting on the line for some assistance.