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Forum Discussion
FURRYe38
Mar 09, 2020Guru
Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?
Just curious if anyone out here in the public forum are seeing this version pop up as available on there RBRs web page? IF so, please post what version of FW you currently have loaded. Up to y...
- Mar 20, 2020
Problems seen on v10.11 since 3/9 have been addresses and fixed by NG. They reported that it was something having to do with there cloud systems. v10.11 FW was put back up on there auto update servers for users to download as of 3/19. These problems have been resolved.
If users are noticing any futher problems please make a new post about it or contact NG support.
Enjoy.
xnolightx
Mar 10, 2020Star
I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
FURRYe38
Mar 10, 2020Guru
Please factory reset the RBR and RBS and setup from scratch. This should clear your issue.
I have v11 loaded and haven't seen any problems like this with it loaded.
xnolightx wrote:I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
- xnolightxMar 10, 2020Star
I did try that, but unfortunately it did not resolve the issue. Any attempts to revert to the previous firmware version seems to ultimately put me back on this version which completely renders the device useless.I have a case open with support at the moment and I'm waiting on the line for some assistance.
- FURRYe38Mar 10, 2020Guru
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Is the RBS wirelessly or wired to the RBR?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Hopefully support will help out.
xnolightx wrote:I did try that, but unfortunately it did not resolve the issue. Any attempts to revert to the previous firmware version seems to ultimately put me back on this version which completely renders the device useless.I have a case open with support at the moment and I'm waiting on the line for some assistance.