xnolightx wrote:
I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
","body@stringLength":"607","rawBody":"Please factory reset the RBR and RBS and setup from scratch. This should clear your issue.
I have v11 loaded and haven't seen any problems like this with it loaded.
wrote:
I am now seeing intermittent drops on nearly all of my devices on the network after 3.2.10.11 has been loaded automatically on my system.
","author":{"__ref":"User:user:74881"},"isEscalated":null,"postTime":"2020-03-10T06:49:00.498-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":2},"Revision:revision:1871543_1":{"__typename":"Revision","id":"revision:1871543_1","lastEditTime":"2020-03-10T08:36:30.404-07:00"},"ForumReplyMessage:message:1876872":{"__typename":"ForumReplyMessage","uid":1876872,"id":"message:1876872","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:en-home-orbi-ax/message:1871099/message:1876872","revisionNum":1,"author":{"__ref":"User:user:74881"},"readOnly":false},"ModerationData:moderation_data:1876874":{"__typename":"ModerationData","id":"moderation_data:1876874","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:1876874":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:74881"},"id":"message:1876874","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:en-home-orbi-ax/message:1871099/message:1876874","revisionNum":1,"uid":1876874,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-orbi-ax"},"parent":{"__ref":"ForumReplyMessage:message:1876872"},"conversation":{"__ref":"Conversation:conversation:1871099"},"subject":"Re: Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?","moderationData":{"__ref":"ModerationData:moderation_data:1876874"},"body":"Problems seen on v10.11 since 3/9 have been addresses and fixed by NG. They reported that it was something having to do with there cloud systems. v10.11 FW was put back up on there auto update servers for users to download as of 3/19. These problems have been resolved.
If users are noticing any futher problems please make a new post about it or contact NG support.
Enjoy.
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2020-03-20T06:33:56.177-07:00","lastPublishTime":"2020-03-20T06:33:56.177-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":14494},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"customFields":[]},"QueryVariables:ReplyList:message:1871543:1":{"__typename":"QueryVariables","id":"ReplyList:message:1871543:1","value":{"id":"message:1871543","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1750062926695":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1750062926695","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1750062926695":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1750062926695","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1750062926695":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1750062926695","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/common/ExternalLinkWarningModal-1750062926695":{"__typename":"CachedAsset","id":"text:en_US-components/common/ExternalLinkWarningModal-1750062926695","value":{"title":"Leaving the Community","description":"You're about to leave this site and navigate to an external domain. Are you sure you want to continue?","action.submit":"Continue","action.cancel":"Go Back"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1750062926695":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1750062926695","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1750062926695":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1750062926695","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"ModerationData:moderation_data:1871548":{"__typename":"ModerationData","id":"moderation_data:1871548","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1871548":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:74881"},"id":"message:1871548","entityType":"FORUM_REPLY","eventPath":"category:home-orbi/category:home-networking/category:English/community:ejquo23388board:en-home-orbi-ax/message:1871099/message:1871548","revisionNum":2,"uid":1871548,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:en-home-orbi-ax"},"parent":{"__ref":"ForumReplyMessage:message:1871543"},"conversation":{"__ref":"Conversation:conversation:1871099"},"subject":"Re: Orbi Firmware v3.2.10.11 seen on your RBRs FW update check page?","moderationData":{"__ref":"ModerationData:moderation_data:1871548"},"body":"What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
Is the RBS wirelessly or wired to the RBR?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Hopefully support will help out.
xnolightx wrote:
I did try that, but unfortunately it did not resolve the issue. Any attempts to revert to the previous firmware version seems to ultimately put me back on this version which completely renders the device useless.I have a case open with support at the moment and I'm waiting on the line for some assistance.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2020-03-10T08:44:51.563-07:00","lastPublishTime":"2020-03-10T08:46:13.532-07:00","metrics":{"__typename":"MessageMetrics","views":8417},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"en-home-orbi-ax","messageSubject":"orbi-firmware-v3-2-10-11-seen-on-your-rbrs-fw-update-check-page","messageId":"1871099","replyId":"1871543"},"buildId":"3XH0qYWYCnEYycuN5W4S8","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","appLogLevelOverrides":"TenancyMiddleware=TRACE,OriginHelper=TRACE","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"netgear","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_customComponent_CustomComponent","components_messages_TopicWithThreadedReplyListWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_external_components_ExternalComponent","components_messages_EscalatedMessageBanner","components_customComponent_CustomComponentContent_HtmlContent","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_customComponent_CustomComponentContent_CustomComponentScripts"],"appGip":true,"scriptLoader":[]}