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Dreas89's avatar
Dreas89
Aspirant
Nov 21, 2023

Orbi - RBK752 - No internet

Hi, I have issues with internet dropping from my satellite unfrequently.

I think it is multiple issues and this has been ongoing for a while.

 

The status and history:

Fully functioning at 4.6.x.x

 

Firmware update to 7.2.6.1(?) and move to another room. Issues with LAN losing connection and swapping to Wireless - Error in Patch panel after much troubleshooting.

Move back to other room, LAN working - Did a reset of the whole solution. Worked fine for a couple of weeks.

Now after getting back from vacation I lose internet connection from the Satellite several times a day(hour). The wifi is still on but says "No internet". Yesterday I found my wired satellite with a solid Magenta light.
I want to try to narrow the issue down step by step.

I have a lan tester so I have verified the LAN cables but will do again. 

 

So, help me, steps and software to make this as good as possible.

1. Check cables.

2. Check patch panel and outlets.

3. Check with ISP if they have connection all the time.

 

As the internet connection drops and not the wifi I need something that tracks the internet connection with logging. Anything in the ORBI that I can turn on and log? 

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  • Dreas89's avatar
    Dreas89
    Aspirant
    Nov 17, 2023

    CrimpOn  - The Iot Network is visible on my phone and computer. All the time more or less. 

    I have it now. It is disabled in the Orbi GUI. 

    • CrimpOn's avatar
      CrimpOn
      Guru
      Nov 17, 2023
      Dreas89 wrote:

      CrimpOn  - The Iot Network is visible on my phone and computer. All the time more or less.
      I have it now. It is disabled in the Orbi GUI. 

      If the IoT network is disabled in the GUI, but appears on the phone and computer, this is definitely "not right".

       

      The point of checking the actual MAC address of each WiFi access point that is broadcasting this SSID is to determine exactly which Orbi units are broadcasting the IoT SSID. On Android phones/tablets, I like to use WiFi Analyzer by Kevin Yuan (there are dozens of similar apps).  On Windows, the free WiFi Info View by Nirsoft is really convenient because there is an Advanced setting where I enter the specific SSIDs to look for (in this case the primary WiFi SSID and the IoT SSID).  That keeps all the neighborhood WiFi systems from distracting me.  Then, click on the heading for the MAC column and they all get sorted by MAC address.  Each WiFi access point has one hardware MAC address and the Orbi creates "pseudo" MAC addresses for the various activities.  2.4G gets one variation. 5G gets another.  The physical hardware LAN another, etc.

       

      I have enabled Guest (MadDog) and IoT (Bad-IoT) on an Orbi RBR750. So the display should look something like this:

      Notice that "CD-D6-02" is common to every WiFi MAC address, which is because they are all on the same RBR750 router.  I do not have an RBR750 satellite.  Each satellite should appear in a similar fashion.

       

      I realize this IoT issue isn't really a practical concern, but it would be interesting to know exactly which physical access points are broadcasting the IoT SSID.

       

       

       

      • Dreas89's avatar
        Dreas89
        Aspirant
        Nov 17, 2023

        CrimpOn 

        Thanks, I downloaded the WifiInfoView and found some interesting stuff.

        First of all, I have hidden Wifis according to the table.

        I have what I assume is a crappy Satellite as it is broadcasting the IOT network. First I found 3 of them, 2.4ghz on all. Changed the name to just IOT - two updated it but one kept the name as it was before. Now somehow both IOT are gone but my faulty satellite still shows the old name of the IOT. I have attached pictures.

        I tried putting in the RBS firmware once again without any luck. 

         

        I will add the IOT setting into another post.