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I have an RBK753 system (1xRBR750 Router and 2xRBS750 satellites). My router is in AP mode and its plugged into the back of my AT&T Fiber gateway. I have recently replaced the AT&T Fiber gateway so I don't think it is the Gateway, but my Router/Satellites disconnect and reconnect once every day or every other day. I have enabled logging and it emails it to me on a daily basis.
The Router and Satellites are on V4.6.14.3.
Any other ideas from this board would be appreciated.
I have thought about that but for now, going to keep my testing to one variable at a time, but if you think that could help let me know. It's always been in AP mode and it wasn't until the upgrade before the last that it started doing this.
There are entries, and I do see the disconnect however the events before and after don't indicate anything that I can troubleshoot with. The router does come on by itself, it's like it restarts by itself but I don't see that in the logs.
(To me) there is an enormous difference between different kinds of interruptions:
An Orbi system will function with no internet connection at all. Not useful to 99.9% of customers, but if someone wanted to create a mesh to network a bunch of workstations, servers, and things, the Orbi can do that. I'm assuming that the Orbi LAN remains active and functional during the problem period and that only internet access is interrupted.
So "comes on" refers to the internet connection being restored, not to the router rebooting.
Would it be convenient to open the Orbi web browser interface, click on the Advanced Tab, and then the blue box titled Connection Status. Does the system seem to lose internet at the same time as the Lease expires?
When the interruptions or the disconnects happen, I try to log into the RBR750 (router) and no luck, I have tried from the app and from my laptop and on both I am not able to get in. When the Router is back up, then of course I am able to log in. so it seems that the Orbi LAN itself is resetting or disconnecting.
My "comes on" statement is regarding the router and not the AT&T fiber gateway. Meaning I have an internet connection but my connection to the router is no longer available because it keeps rebooting. I have disabled my fiber Gateways Wifi ever since I got it so that it wouldn't interfere with my Orbi's.
Just for fun, I took my phone off my wifi, and used the ATT gateway app "Smart Home Manager" and was able to see my Gateway, the Orbi Router, Satellites and all of the devices. What I can do next time my network disconnects, log in and see if I can get into my Gateway, if not then it could be my ATT Gateway, ATT Service or the GPON box that connects to my fiber gateway.
Greatly appreciate the reply. soon after your reply, I contacted AT&T to see if they see anything from their end they see before I spend the effort to go through the instructions below, and they informed me that others from my neighborhood have been complaining about intermittent disconnects 1/day or 1/week. They said there is a ticket for them to fix things in the neighborhood and they are going to monitor and if there is nothing wrong they will inform me. Fast forward 3 months, seems they fixed the problem and I haven't had any disconnects.
