Orbi Satellite disconnets when streaming video

[Bordigles]

I have an RBR350 with four RBS350 satellites. My LG TV is connected by RJ45 to one of these Satellites which in turn has a wired connection to the Router via a switch. When streaming videos from my Synology NAS or from BBC iPlayer, the RBS350 randomly drops out of the network and resets. This happens with both 1080p and 720p videos. I have swapped out the Satellite but the problem persists. Last night it dropped out three times while trying to watch a 20 minute program. It has been happening occasionally over the last six months, but recently it is getting much worse.
It has firmware V4.4.1.29.

Is there a log file anywhere on the system that I can download to see what is causing the dropout?

Help please, it is driving me crackers.

[plemans · Accepted solution]

Have you tried changing what channel you're using for the 2.4ghz and 5ghz? 

the 350 series is only dual band so is a bit more sensitive to interference/high bandwidth than the tribands. 

[plemans]

What happens if for test, you swap out the satellite with another switch so it goes router----switch----switch---tv. 

[Bordigles]

Thanks for your reply

Sorry, I have given the wrong config.

The satellite is not connected to the router by copper, only wireless. See attached image map

[plemans · Accepted solution]

Have you tried changing what channel you're using for the 2.4ghz and 5ghz? 

the 350 series is only dual band so is a bit more sensitive to interference/high bandwidth than the tribands. 

[Bordigles]

I'll try that thanks. It was set to auto, I'll try one of the higher DFS channels, they look pretty clear in my location.

Andy

[plemans]

DFS tends to work pretty well unless you have radar in the area. Then its pretty sketchy. 

If it doesn't help, try the higher non-dfs channels. 

[Bordigles]

It looks like this has fixed it. Many thanks for your help.

Andy

[plemans]

Glad to hear it!