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Forum Discussion

Bordigles's avatar
May 26, 2023
Solved

Orbi Satellite disconnets when streaming video

I have an RBR350 with four RBS350 satellites. My LG TV is connected by RJ45 to one of these Satellites which in turn has a wired connection to the Router via a switch. When streaming videos from my Synology NAS or from BBC iPlayer, the RBS350 randomly drops out of the network and resets. This happens with both 1080p and 720p videos. I have swapped out the Satellite but the problem persists. Last night it dropped out three times while trying to watch a 20 minute program. It has been happening occasionally over the last six months, but recently it is getting much worse.
It has firmware V4.4.1.29.

Is there a log file anywhere on the system that I can download to see what is causing the dropout?

Help please, it is driving me crackers.

  • plemans's avatar
    plemans
    May 26, 2023

    Have you tried changing what channel you're using for the 2.4ghz and 5ghz? 

    the 350 series is only dual band so is a bit more sensitive to interference/high bandwidth than the tribands.