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Orbi Web Page and Orbi app Access Status

FURRYe38
Guru

Orbi Web Page and Orbi app Access Status

ALL USERs: NG is aware and is working on fixing the problem currently with users having problems accessing the system using Orbi app and web page with a browser. Please be patient.

 

In mean time, to re-gain access to the RBRs web page, disconnect the RBR from the ISP modem. Turn OFF any RBS. Connect 1 wired PC or laptop to the back of the RBR. Disconnect everything else. Press the reset button for 15-20 seconds then release. (Some have mentioned pressing the reset button for 60 seconds then release helps.) Use MS Edge, FireFox or Opera and HTTP and 192.168.1.1. Walk thru the setup wizard here. Scroll own to the bottom of the page and select "Don't have mobile device". This will continue the setup wizard in the browser. Walk thru this and complete it. use same SSID name and password as before. After it completes, reconnect the RBR to the ISP modem/ONT. Might reboot or power cycle the modem/ONT off for 30 seconds then back ON if needed. Check for internet services and connections with your devices. 

 

Be sure to make a new backup configuration to file afterwards:

https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System

 

Try accessing the RBR using the Orbi app. For those Apple users, disable these before launching the Orbi app:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

If you continue to still have problems after all this is tried, you'll need to contact NG support for additional help and information:

https://my.netgear.com/support/contact.aspx

 

Thank you. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

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FURRYe38
Guru

Re: Orbi Web Page and Orbi app Access Status

FYI:

https://community.netgear.com/t5/Orbi-App/RBR850-We-can-t-find-your-Orbi/m-p/2223088/highlight/true#...

https://status.netgear.com

 

If you downgrade, the Orbis will not re-update to anything newer. New FW versions have been removed. 

I recommend that after you downgrade the RBS first then RBR lastly, power OFF all units for 1 minute then back ON. Use a wired PC and web browser for this.

If you experience any problems, A factory reset will be needed and setup from scratch. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

Message 2 of 3
FURRYe38
Guru

Re: Orbi Web Page and Orbi app Access Status

FYI,

"We have a fix that we are slowly deploying to a small group of users and working toward a large-scale deployment as soon as possible but could be longer than 48 hours."

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router MK83+ (Router Mode) | and RBK853 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700

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