Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended between the RBR and CM modem.
Do does a wired PC connected to the CM modem with out the RBR connected to the modem work or does the PC not get internet here as well? Connect 1 wired PC to the modem and power the modem OFF for 30 seconds then back ON. Check for internet services with the PC.
The Ethernet cable from the nighthawk modem to the laptop connected the laptop to the internet. I used the reset button on the Orbi earlier to try to set it up fresh as an option and get stuck at the end - it says a cable is not detected now. I can’t check the firmware version (that I can see) without it finishing the set up. We are using the cable the Orbi came with and had been working since we got the Orbi in February (and connected just now to the laptop fine).
Are you using the Orbi app or the laptop and web browser when you walk thru the setup wizard when you FR the RBR?
After you FR reset the RBR and the front LED starts to pulsate WHITE, did you power the RBR AND CM modem OFF for 1 minute then back ON with the CM modem first, then the RBR, once the RBR starts to pulstate WHITE, walk thru the setup wizard with the wired laptop and web browser at 192.168.1.1?
Might try a FR with the RBR disconnected from the CM Modem and see if you can walk thru the setup wizard and get to the RBRs home screen.
Do you have access the RBRs and RBS web pages at all where you can update FW on the RBS web pages?
@Boldlygoborg wrote: The Ethernet cable from the nighthawk modem to the laptop connected the laptop to the internet. I used the reset button on the Orbi earlier to try to set it up fresh as an option and get stuck at the end - it says a cable is not detected now. I can’t check the firmware version (that I can see) without it finishing the set up. We are using the cable the Orbi came with and had been working since we got the Orbi in February (and connected just now to the laptop fine).
I was using the mobile app. When I try via the laptop for 192.168.1.1 it can't reach the page. My Nighthawk modem only has one outgoing ethernet port which is plugged into the laptop. Just to be safe, I also tried 192.168.1.1 with the Ethernet from the modem to the orbi while using the laptop (hotspot from mobile provide to provide it internet). Also did not work.
With the factory reset of the orbit, and the restart of the modem and router as you explained, on restart the orbi never "blinks" white. It's a steady white.
Sorry, one more update. I realized I didn't try to connect to the Orbi wifi before accessing the 192.168.1.1 and just did that. It also tells me that
No Ethernet Cable is plugged into the Router Internet Port
This is the same cable that was plugged into the laptop and working, it is now plugged into the Orbi while this message displays. Not sure how to get the the firmware pages.
Ok, so after trying several times I finally got the IP address to work and changed the WIFI password, and got to the firmware screen. Orbi is purple, and if I try to move forward from this screen it fails. But here's the firmware info
Here you go. I power cycled again this morning, reset to factory, power cycled, and went to the IP set up. Was able to change admin and wifi passwords but the dashboard says not connected for Ethernet. Orbi flashing white. Here’s the statistics page. Hope that helps.
I would contact NG support and let them know that your laptop is working with the modem however when you connect the RBR, its not getting a connection to the modem, even with ALL troubleshooting you've done here. You can reference this thread as well for there review.
