Orbi WiFi 7 RBE973
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Poor WiFi download Speed RBR852

phreekeguy
Aspirant

Poor WiFi download Speed RBR852

Ok so hopefully you guys and gals can help me. Just bought the Orbi RBR852 WiFi6 latest Firmware, I have 500 down and 500 up fios thru Frontier. My Speed going into the Orbi Is great 512/560 wired coming from frontier modem into my laptop. I do a speed test in the orbi app and the speeds are great again over 500 up and down. I connect wirelessly to the Orbi and my upload is fine still over 500 but my download speed is taking a big hit im getting maybe 240 and thats right next to the Orbi Router. Tested on my Samsung s10 Plus, My laptop and my Desktop 2 of which suport WiFi 6, I cant figure out why. Makes no sense, Hopefully you can help me. Thank you.

Message 1 of 20
KMDonlon
Luminary

Re: Poor WiFi download Speed RBR852

Perhaps QOS is to blame. I have fiber gig, 1000 up & down and get 650+ up and down on my phone... 800+ on my laptop with my Intel AX201 WiFi card. From 20 plus feet away.

I do not us the speed test as I have read not to use it with gig. Perhaps a factory reset and do not enable QOS.
Message 2 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Thank you for the reply. When i got into the orbi advanced interface there is no way to disable QOS all that is there is a speedtest. Maybe a bad firmware upgrade?

Message 3 of 20
KMDonlon
Luminary

Re: Poor WiFi download Speed RBR852

No way to disable other than a factory reset and do not run a speed test in the web gui or Orbi app.
Message 4 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Ok did that. No speed test. No difference. Also turned off WMM for 2.4 and 5 Ghz off and no difference. Turned off all other wifi devices except my laptop and desktop and no difference. Im stumped.

Message 5 of 20
KMDonlon
Luminary

Re: Poor WiFi download Speed RBR852

Strange indeed, have you tried different WiFi channels?

Hopefully someone else will have other thoughts on the subject.
Message 6 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

WMM needs to be enabled always. Under Advanced Tab/Advanced Settings/Wireless Settings

Disable IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).

 

Use WiFi Sweet Spots on your phone to see what the connection rate is between the phone and RBR. Leave the RBS off for now. 


@phreekeguy wrote:

Ok did that. No speed test. No difference. Also turned off WMM for 2.4 and 5 Ghz off and no difference. Turned off all other wifi devices except my laptop and desktop and no difference. Im stumped.


 

Message 7 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Thanks for the reply. Firmware 3.2.10.11_1.2.12. Modem FIOS-G1100. Home Size 2100 SQ FT. Distance is 28 ft.. 2.4 Is on Channel 11 now. Not sure on Neighbors i know of one guy next door. WMM is on. IPv6 is disabled. All i can do with the 40 MHz is disable the 20/40Mhz Coexistence. Dont see a way to Change it to 40MHz. So that Firmare is new and i did not choose to update to it but now all i get is random disconnects and i dont see the Firmware on their wbsite. Thats Kind of odd. No changes in download speed. The RBR 852 Should be more that enough for my house size. Dont think that is the problem.

Message 8 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

This new firmware is really bad. Not happy. Can i go back to the one before this?

Message 9 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

Is the FIOS-G1100 in router or bridged mode? This has a built in router and wifi already. Just making sure here. 

 

28 feet maybe a bit too close to each other. Any chance you can move the RBS out a bit more? 

Try wireless and wired speed test with just the RBR alone first. Turn OFF the RBS. Ensure your getting good operation at the RBR first. 

 

Please facotory reset the RBR and RSB and setup from scratch. 

 

Uncheck the box for Set 20/40Mhz Coexistence to set 40Mhz only. Save settings and reboot the router and satellite(s).


@phreekeguy wrote:

Thanks for the reply. Firmware 3.2.10.11_1.2.12. Modem FIOS-G1100. Home Size 2100 SQ FT. Distance is 28 ft.. 2.4 Is on Channel 11 now. Not sure on Neighbors i know of one guy next door. WMM is on. IPv6 is disabled. All i can do with the 40 MHz is disable the 20/40Mhz Coexistence. Dont see a way to Change it to 40MHz. So that Firmare is new and i did not choose to update to it but now all i get is random disconnects and i dont see the Firmware on their wbsite. Thats Kind of odd. No changes in download speed. The RBR 852 Should be more that enough for my house size. Dont think that is the problem.


 

Message 10 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

And yes, if any of the suggestions fail for you, you can go back to released FW...

Message 11 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Ok not sure on my modem. I have the wifi turned off on modem. Wired speed are great 518/557. Thats going into and out of the Orbi. Satellite is unplugged. Speed is 243/562 and thats with the old firmware 3.2.9.2_1.2.4 right next to the router on my Galaxy s10. 20/40Mhz Coexistence is still off. Ill have to check into how to set to briged mode on modem.

Message 12 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Why is it still trying to force that firmware on me. Says i have an update. Dont want to do it though.

Message 13 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

You don't have too do the update. Just letting you know one is available. Just leave it if you don't want too. 

 

Check the configuration of the FIOS. Possible router is still working which can cause some problems. Single NAT is preferred or use the FIOS DMZ. 

 

Downgrade FW if needed. 

Message 14 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Yes it says connection mode for FIOS Modem is bridge.

Message 15 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

Ok, thanks for letting us know, just making sure. 

 

Try a reset and setup from scratch. I would power OFF the FIOS modem for 30 seconds then back on as well when you reset the RBR. 

 

Can always go back to what was working. Just know that you don't have to apply what the RBR finds for FW updates. 

Message 16 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Ok will do thanks again. Just was wondering why its trying to update to new firmware if its not and release version, not on their website?

Message 17 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

Well, we've asked NG to post soem beta FW in the beta forum for Orbi AX. It was made available via the update servers. Possible NG is making it availalble to the public by accident. Not sure. They usually don't make anything available until it goes to release officially. 

Message 18 of 20
phreekeguy
Aspirant

Re: Poor WiFi download Speed RBR852

Ahhh ok, well thanks again for all the help. Have a good day.

Message 19 of 20
FURRYe38
Guru

Re: Poor WiFi download Speed RBR852

Enjoy. Smiley Wink

Message 20 of 20
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